Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The Technical Operations Engineer is primarily responsible for supporting and deploying computer components for the Gaming Network, including routers, switches, windows controllers, and other data communications systems within the LNW Gaming network. 

Essential Job Functions: 

• Performs tier II escalation troubleshooting and support for internal and external customer networks within the LNW Gaming network.

• Coordinate installation and provisioning of network equipment with customers, field service, and ISP’s.

• Performs network maintenance and upgrades as required. 

• Maintains and supports the Solarwinds NMS system elements, alerts, and databases 

• Maintains standard network configurations in routers, switches, and firewalls.

• Reviews daily/monthly reports of network outages and issues. 

• Troubleshoots and resolves network WAN outages and escalates with telecom provider as needed.

• Research, resolves, and documents Syslog generated error messages. 

• Provides change management support for network projects as needed. 

• Provide in-house wiring and cabling for WAN circuits and between game elements on the customer LAN. 

• Provides 24/7 on call support on a rotational basis.

• Coordinate projects that include other departments. 

• Manage inventory with buyers for installs.

• Review current topology of our sites to progress to specific teams. 

• Process equipment from site removals (removing current configs, etc.).

• Other tasks as assigned.

Qualifications

Training and/or Experience: 

• 3+ years supporting a large enterprise network.

• Cisco CCNA certification or relevant experience preferred.

• Security +, Network +, A+ certifications preferred.

Education

Equivalent experience in lieu of a degree may be considered.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

The work conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses.  As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

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