AML Operations

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

 

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

 

 

Your mission

Join Bitpanda and contribute to the continued evolution of our Anti-Financial Crime (AFC) Compliance team.
This role sits within the second line of defence and supports the governance and execution of our AFC/AML Compliance framework. As Bitpanda continues to scale, we are strengthening our AFC Compliance capabilities with a focus on clear accountability, high-quality decision-making, and a customer-aware approach to compliance.
You will work closely with Customer Operations, Risk, Legal, and AML leadership to ensure compliance cases and escalations are handled thoroughly, consistently, and with appropriate urgency — balancing regulatory requirements with a strong awareness of customer and business impact.

What you’ll do 

• Conduct detailed investigations for Enhanced Due Diligence (EDD), Proof of Funds / Wealth (PoF/W), Transaction Monitoring (TxM) alerts, and PEP/Sanctions screening, using OSINT research and crypto exposure analysis, ensuring timely progression, clear decisions, and well-documented outcomes. As a second-level compliance executor, you will ensure that controls in the PoF/W and TxM areas are applied consistently.
• Prepare high-quality case documentation, including supporting evidence, statements of facts, AML Officer case presentations, and SARs or Approval/Refusal decisions where applicable.
• Make well reasoned compliance decisions that balance regulatory requirements and financial crime risk with awareness on customer impact while adhering to defined SLAs and communicating complexity in a transparent manner
• Contribute to reporting requirements by preparing and collecting data for the Controls Report and delivering results for the Quarterly and Annual AML Reports. 
• Collaborate closely with first-line teams (AML Ops, KYC Ops, Risk Ops, Payment Ops, Customer Care) and Legal to manage escalations effectively, providing clear guidance, status updates, and resolution paths. You will actively participate in continuous improvement initiatives to improve collaboration across the various teams.

Who you are

• You bring relevant proven experience as an AML Officer or in a similar financial crime compliance role, ideally within crypto, fintech, or banking and a track record of taking responsibility in the field
• You are confident exercising professional judgement, documenting decisions clearly, and escalating appropriately when required.
• ACAMS or a similar qualification is desirable. Practical experience, critical thinking, and accountability are equally valued. For you, good customer experience and strong compliance walk hand in hand.
• You are organised and comfortable working in an environment with high regulatory standards and are comfortable to work a shift-based schedule
• You have excellent written and verbal communication skills in English. Additional languages (e.g. Arabic, German, French, Italian, Spanish, or other European languages) are a strong asset, particularly for cross-border cases.

Please Note: This job posting is for multiple vacancies and we aim to hire more than one person for the team. To ensure a smooth candidate experience, we will collect applications until February, 28th 2026 before we start our screening. The first round of interviews will take place in early March. 

 

What’s in it for you

• Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your c