Counter Sales Representative II

There’s a Place for You at World Electric

A career at World Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. World Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Florida and Georgia and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Being “Powered by Difference” means we respect and value diverse perspectives. Within World Electric we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

 

World Electric is looking for a Counter Sales Representative to join our team! The Counter Sales Representative will be responsible for selling electrical supplies, various parts, and equipment at specific counter locations. This includes facilitating moving products throughout the warehouse through equipment in areas such as Receiving, Stocking, Shipping, Order Processing and Replenishment. 

 

Key Accountabilities:

Sales 

• Determines the make and type of product needed.  

• Discusses use and features of various parts.  

• Research replacement part stock number and price.  

• Fills customer orders from stock 

• Placing special orders and branch transfers for nonstock orders or backorders. 

• Receives payment or obtains credit authorization.  

• Advises customer on substitution or modification of part when replacement is not available.  

• Receives and fills telephone orders.  

• Assists customers with gathering their material.  

• Assists customers with loading the material in their vehicle.  

• Makes proactive telephone calls to potential new customers and existing customers. 

 

Customer Service: 

• Greets customers in a timely, professional, and courteous manner. 

• Maintains a professional appearance 

• Maintain a clean work area

 

Operations: 

• Operates computer to enter order, retrieve data. 

• Sorts and places material or items on racks, shelves, or in bins.  

• Regularly rotate inventory on display racks in the counter area  

• Construct orders based on delivery area preventing stock from being damaged on delivery.  

• Box up and label material.  

• Ability to operate wire machine for Will Call customers.

 

Stock Replenishment: 

• Examines returned part to determine if defective, and exchanges part or refunds money. 

• Assists in organizing counter 

• Verify correct quantities and items for all sections.  

• Keep the display rack stocked.

 

Education and/or Experience:

• High school diploma or general education degree (GED)  

• 1 year or more related customer service-oriented experience 

 

Requirements: 

• Ability to work in a fast-paced environment 

• Strong math and reading skills  

• Forklift Certification preferred