Box Office & Marketing Manager | Full-Time | Dacotah Bank Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Box Office & Marketing Manager will oversee the venue ticketing system and marketing strategies for the venue and events.

 

This role pays an annual salary of $45,000-$55,000.

 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 5, 2025.

About the Venue

The Dacotah Bank Center is an international award-winning Venue of Excellence and one of South Dakota’s premier live entertainment facilities. With a 30,000-square-foot arena, top-notch banquet and conference rooms, and in-house catering, the Dacotah Bank Center is a gathering place for cultural, educational, and recreational events. Every aspect of event management can be handled by a passionate team committed to making each event a spectacular reality. The venue is located in Brookings, home of South Dakota State University (the largest higher-ed institution in the state), infusing the city with a vibrant spirit supported by an active community.

Responsibilities

• Administration and management of computerized ticket systems from point of event booking through event settlement.
• Develop and execute comprehensive marketing plans for venue, aligning with overall business objectives, audience demographics, and revenue goals.
• Lead brand awareness, ticket sales, and event attendance through targeted campaigns across various channels, including digital marketing, social media, email marketing, traditional advertising, and partnerships.
• Collaborate with venue management, event promoters, and internal stakeholders to identify strategic marketing opportunities, create compelling messaging, and coordinate promotional efforts for a diverse range of events, including concerts, conventions, sporting events, theatrical performances, and community gatherings.
• Utilize data analytics and market research to evaluate campaign performance, track key performance indicators (KPIs), and make data-driven decisions to optimize marketing strategies and maximize ROI.
• Manage marketing budgets effectively, allocating resources efficiently to achieve marketing objectives while ensuring cost-effectiveness and accountability.
• Cultivate strong relationships with media outlets, influencers, sponsors, and community partners to amplify marketing efforts, secure promotional opportunities, and enhance the venues' visibility and reputation within the local and regional market.
• Stay informed about industry trends, competitive landscape, and emerging technologies to identify innovative marketing tactics, capitalize on market opportunities, and maintain a competitive edge in the entertainment industry.
• Input and retrieve data from ticketing system.
• Maintains contact with the event promoter from initial booking through event settlement.
• Configures and re-configures the Venues to meet specifications set forth by the Event Promoter and changes to anticipated attendance.
• Work with promoters to develop scaling and ticket pricing for events to include presales, VIP Packages, auctions, flexible pricing and ticket exchange.
• Monitor sales and communicate sales patterns to promoter to maximize sales and potential revenue as well as ensure that tickets sales for the event are distributed throughout all available seats.
• Configures and reconfigures venues to achieve a full house appearance and maximize sightlines.
• Communicate with internal staff with regard to event sales to comply with established policies and procedures.
• Cash flow management for Box Office.
• Supervises and oversees Box-Office part-time staff.
• Provide daily reporting as well as event receipts reports to assist with event posting and balancing to comply with established policies and procedures.
• Other duties and responsibilities as assigned by General Manager.

Qualifications

• Bachelor’s Degree or better from an accredited college or university with major coursework in marketing, public relations, business administration or other related field.
• Minimum 3-5 years of increasingly responsible experience in marketing/ ticketing required, preferably with a sports facility, convention center,