Claims Intake Associate

UST Overview

UST is headquartered in Greenville, SC and offers support for all of our team members and clients across the country. UST is a national logistics solutions company. We work with retailers and supply chain providers to transform the industry through operations, technology-based systems, and creative management solutions. We’re dedicated to transforming our industry through innovation and technology. We understand both the retail and fulfillment side of the business, which makes us experts at managing warehouses, transitioning product, and interacting with customers.

We want our newest team member to be a team-player and take immense pride in what we do. We have continued to grow and are excited to add another to the UST family!

 

Claims Intake Associate Overview

As the Claims Intake Associate you will be the first point of contact for customers, assisting them with the claims process and supporting the claims team by obtaining necessary claim information. Key responsibilities include uploading supporting documents into the appropriate claims, answering basic claims questions for customers via phone and email and making follow-up calls to customers and locations for further information as needed.

 

Pay:

Salary: $35,500

 

Responsibilities

(include, but are not limited to)

• Answers incoming phone calls and emails regarding claims requests
• Contacts customers to acknowledge the receipt of claims and inform them of needed information and next steps
• Performs basic research to support the claims process, requesting delivery information, photos, police reports, vehicle inspection forms, etc.
• Researches basic claims questions and escalates if needed
• Sets up new incoming claims, both in home damage as well as vehicle damage, including reaching out to customer to get additional details to complete required fields
• Supports other projects and assignments as needed
• Uploads documents into appropriate claims

Requirements

• Ability to manage new claims and setup case loads
• Ability to initiate outbound calls and receive inbound phone calls
• Ability to address the customer with professionalism and courtesy
• Ability to manage time against workload
• Ability to use laptop and company software
• Basic problem-solving skills

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Walking, bending, stooping, twisting, and lifting several times a day.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Temperature controlled office environment 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed above are representative of the duties, knowledge, skill, and ability required to perform this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

UST Logistical Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.