Sales and Customer Success Onboarding Associate

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

This hybrid position requires two days per week in our XXX office.

About you 

You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

About this role 

This is a field and leaders onboarding role for a high-energy candidate with a track record for executing Sales & CS performance programs. The successful candidate will have experience in working with executives and stakeholders across matrix organizations to consult, define and execute on strategic learning programs. The candidate must demonstrate proficiency in speaking with leaders, analysis of data and visualization with high impact presentation skills. This role will liaise with hiring  leaders to lead an innovative program with performance measurement for the Udemy Sales & CS community, including leaders.  This program will be leveraged in multiple platforms and for different audiences globally.

What you'll be doing

Working with the global instructional designer, execute a global Sales & CS onboarding program for all regional customer facing colleagues in concert with Sales & CS business leadership.  The onboarding plan must drive increased field productivity, increased ability to position Udemy’s evolving portfolio and strategy, improved field operating margins, increased pipeline capabilities and improved transition of opportunities to sales.

• Act as a trusted advisor to extended enablement team and business leadership to assess the field’s skills to identify and target performance improvements at the global and regional and team level and tie that to performance improvement plans.
• Create a learning onboarding vision that delivers a strong performance driven learning experience for our field, offering personalized role specific learning, in multiple modalities, for ease of consumption and preferred learning styles.
• Execute high impact, targeted onboarding  with strong Net Promoter Scores, learning assessments and drive adoption of the program.
• Understand and utilize a data driven approach to Sales & CS performance initiatives, leveraging the extensive suite of enablement programs where appropriate.
• Drive clear business impact with strong analysis of field performance tied to learning program consumption.
• Input to Asana to ensure the Field Dashboard is up to date for tracking & impact measurement
• Partner with stakeholders to design, deliver, and adapt enablement programs tailored to evolving needs beyond initial onboarding, ensuring continuous learning and growth for Sales and CS teams.

What you’ll have

• 2+ years professional experience in Sales, CS or sales enablement
• Have a strong technical background
• Knowledge of adult corporate learning theories
• Record of driving innovative, creative concepts from strategy to execution
• Understand sales performance metrics and best measurement approach
• Ability to think strategically and execute with attention to detail
• Excellent customer-facing skills and experience
• Experience partnering with C level executives

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning