Front Desk Rep/Office Assistant

Description

Job Summary:

Perform customer relations duties with the public, check patients in and out, ask for and facilitate the receipt of patient payments, and maintain patient files. Provide assistance to clinic patients and ensures optimal care for patients by assisting Physician, Medical Assistant, Registered Nurse (RN), Licensed Practical Nurse, (LPN), and/or Radiology Technologist in the assessment, treatment, and maintenance of patient health, as well as maintaining organization and clinic workflow.  Must be dependable and a self-starter.  Previous experience in health care setting preferred. 

Essential Duties and Responsibilities:

Opening Procedures

• Ensure opening procedures are followed daily; including turning on lights and computers, prepare clinic per physician's preference.

Answer Telephone/Greet Patients

• Answer telephone and greet patients/visitors in a timely manner with professionalism and politeness.

Patient Check In/Out

• Check patients in and out via EMR and/or practice management.

Patient Paperwork

• Compile information to be placed in the patient's chart, including: verifying New Patient/Old Patient paperwork is accurate and complete, witnessing consents, explaining and witnessing acknowledgements, taking patient's photo when needed, and verifying History and Physical is complete and signed.  
• Scan paperwork into EHR, or other indicated software and ensure files are saved in the appropriate patient chart. 

Workers’ Compensation/Motor Vehicle Accidents

• Obtain correct information, ensure appropriate forms are completed.

Patient Assist

• Assist patients as needed with walking, transfers, dressing, escorting patients back to exam rooms, and preparing for the exam.

Assist Nursing Staff

• Obtain required information as directed by nursing staff; patient's height, weight, blood pressure, and other needed medical information.  

Assist Radiology Staff

• Help and assist Radiology Technologists with any duties they may need help with.

Orders

• Route orders to appropriate location/facility, and assist with medical records requests, which can include burning and/or importing discs.

Charges

• Enter and tally correct charges on all encounter forms.

Collections

• Collect deductibles, co-payments, and charges, and give receipts to the patients.

Scheduling Appointments

• Schedule patient appointments, including X-Ray and MRI appointments, within clinic or via telephone in practice management system. Attach appointment to correct case. Verify correct daytime phone number.

Preparation

• Prepare patients charts for the next clinic day, organized by each physician’s preference.  
• Prepare the office for the next clinic day by setting the coffee maker, setup the exam rooms according to the physician’s preference, have the physician’s office ready, and ensure the refrigerator is stocked.

Closing Procedures

• Ensure closing procedures are followed daily; including cleaning exam rooms, restocking pamphlets and supplies in both exam rooms, nurse stations, and throughout the office, closing windows, turning off lights, locking doors, tallying Daily Receipt Logs, and batching credit card machines (if available).  

Other Duties

• Perform other duties as directed/required to ensure efficient operation of the department.

Information Processing:

Technical

• Use computer to perform department functions, i.e. forms, data entry, e-mail.
• Answer telephone(s) and successfully assist with call, including relaying messages and obtaining accurate information

Interpersonal Skills:

Working Relationships

• Ability to establish and maintain effective working relationships with physicians, co-workers, and the public. 

Personal Growth

• Accept responsibility for own professional growth and personal conduct. 

Flexibility & Stressful Situations

• Ability to be flexible, organized, and function under stressful situations. Responds with flexibility to changing work load and/or patient assignments.

Adherence to Facility/Departmental Policy:

Confidentiality/Right to Privacy

• Observe confidentiality of inform