Quality Specialist

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

THE POSITION:
Quality Oversight of Warehouse Operations, which includes drafting, managing, and communicating quality assurance events and metrics to both internal departments and with Clients regarding status of investigations, internal non-conformances, corrective/preventive actions (CAPAs), change controls, and internal audits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Provide daily Quality oversight through warehouse auditing and issue escalation of applicable warehouse processes to Plant Manager and Quality Supervision.
• Collaborate with warehouse operations on investigations, internal non-conformances, change controls, trends, and CAPAs by initiating written drafts documents / client communications, reviewing drafts, or approving documents.  Pending on criticality of event may be asked to submit documentation for second person quality review and/or approval.
• Analyze opportunities for improvements, trends, corrective/preventive actions, and effectiveness checks (receiving, put-away, inventory control, picking, packing, and shipping) through internal audit process.
• Attend routine Client meetings to provide updates, presenting identified metrics, and quality event status.
• All other duties as assigned

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Travel – Not required; however, may occur based on client or training needs.
• Hours – Full time role, 40 hours per week.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education: High School Diploma/GED required.
• Experience and/or Training: Minimum 2+ years quality support in warehouse, distribution, laboratory or manufacturing. Good oral and written communication skills.
• Ability to inspect, audit, and critically assess.
• Orientation to detail.

• Ability to:
  • Write clearly and informatively;
  • Edit work for spelling and grammar;
  • Vary writing style to meet needs;
  • Present numerical data effectively;
  • Read and interpret written information.
• Ability to use presentation, spreadsheet, and word processing software.
• Ability to communicate effectively with all levels of management and be comfortable presenting to clients at meetings.
• Excellent organizational skills.
• Ability to work with multiple instructions, manage multiple high priority projects and handle spontaneous changes in priorities.
• Flexibility and ability to adapt to change.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education: High Sc