Customer Success Partner Senior Advisor (f/m/d)

<p><strong><span>We help the world run better</span></strong><span><br/>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. </span></p> <p> </p><p><span><strong>What you’ll build </strong></span></p> <p> </p> <p><span>As part of the Consumption &amp; Excellence Office within the Global SAP BTP Global CRO Organization, this role is focused on driving post-sales success, domain maturity, and consumption and expansion growth for SAP Integration Suite on SAP BTP across all regions with specific focus on North America and Europe.</span></p> <p><span>This role supports the Future Ready Enterprise (FRE) Framework (SAP BTP Customer journey methodology) with its structured maturity model that helps customers progress from foundational adoption (L1) to advanced platform innovation (L5) across BTP domains.</span></p> <p><span>The Domain Champion works cross-functionally with Customer Success, Sales, Services and Product teams to guide strategic engagements, shape best practices, and accelerate domain maturity through FRE-sponsored and regional programs, while overall delivering and overachieving Integration Suite Consumption and Expansion targets. Further would play <em>a key role in shaping the domain globally through insight and collaboration, while driving execution and relevance regionally.</em></span></p> <p><span>Direct experience with SAP BTP is not a strict requirement but is highly recommended. We’re particularly interested in candidates with strong Platform as Service, Cloud Native and Modern architecture, Security and Integration/ Event Driven Architecture experience and other Platform backgrounds who can either bring or quickly build expertise in the SAP BTP ecosystem.</span></p> <p> </p> <p><span>Purpose &amp; Objectives: </span></p> <p> </p> <ul> <li><span>Act as a global domain champion for SAP BTP, Cloud Native architecture and Event Driven Architecture, owning maturity and consumption KPIs in alignment with the FRE framework.</span></li> <li><span>Guide and work with Regional and Market Units stakeholders in executing Region-specific strategies, engaging sponsored accounts, and identifying strategic consumption opportunities.</span></li> <li><span>Identify and evangelize best practice on SAP BTP, Integration and Build across various Market Units in Region</span></li> <li><span>Provide thought leadership in how enterprise Application development including Agentic development and Integration landscape should evolve with SAP BTP</span></li> </ul> <p> </p> <p><span>Key Outcomes: </span></p> <p> </p> <ul> <li><span>Increase domain maturity and platform adoption through structured FRE-based engagements with customers</span></li> <li><span>Guide and support regions in creating and executing SAP BTP consumption plans to drive and overachieve Consumption and Expansion targets</span></li> <li><span>Drive high quality demand generation for SAP BTP Consumption targets in Regions and Market Units</span></li> <li><span>Shape and maintain a validated pipeline of domain-aligned consumption opportunities and recovery plans.</span></li> <li><span>Deliver architectural guidance, either directly or by connecting customer teams with the right expert networks.</span></li> <li><span>Amplify global FRE strategy, tooling, and domain playbooks, ensuring consistency and reuse across Regions and Market Units</span></li> <li><span>Contribute to accurate Consumption and Expansion forecasting and impact analysis through reporting and collaboration with regional leaders.</span></li> </ul> <p> </p> <p><span>Responsibilities &amp; Tasks<strong>: </strong></span></p> <p> </p> <ul> <li><span>Domain Expertise &amp; Field Support: Engage in strategic customer discussions and 1:1 engagements; provide domain expertise for regional events and campaigns.</span></li> <li><span>Recovery Planning &amp; Risk Mitigation: Collaborate with CSMs on recovery plans for accounts off-track in consumption or value realization.</span></li> <li><span>Consumption Demand Generation  - Collaborate with CSMs and stakeholders to generate Consumption demands across Market Units and Regions</span></li> <li><span>Cross-Functional Collaboration: Act as the regional point of contact for SAP BTP topics, collaborating with Sales, GTM, CSM, and Product teams.</span></li> <li><span>Consumption Opportunity Lifecycle: Oversee the lifecycle from intake to validation, Consumed ACV forecasting, and post-engagement impact</span></li> <li><span>Campaign Oversight: Own and support domain-aligned campaigns and programs with regional and global marketing.</span></li>