Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Cleveland

                    

Facility

Fairview Hospital

                     

Department

Radiology Office-Fairview Hospital

                      

Job Code

B15028

                     

Shift

Day/Evening Rotation

                       

Schedule

7:00am-3:30pm/10:00am-6:30pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

Cleveland Clinic is the first hospital in the nation to make exceptional customer service a cornerstone of its mission. As a Patient Service Specialist, you will deliver what matters most to patients and their families by creating a positive and supportive experience at every interaction. In this role, you will demonstrate outstanding customer service skills while using evolving technology to manage a wide range of patient needs, including appointment scheduling, registration, wayfinding, answering general questions, and addressing concerns. You will represent Cleveland Clinic in a professional, caring, and helpful manner while ensuring efficient patient experience, reducing financial loss, and maintaining compliance. This role also serves as a strong steppingstone to career growth within customer service and other departments across the organization.

A caregiver in this role works a day/evening rotation from 7:00 a.m. -- 3:30 p.m. or 10:00 a.m. – 6:30 p.m.

This position is based at the Westlake Medical Office Building and will occasionally float to Fairview as needed.

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

• OR an Associate’s Degree and one year of experience

• OR a Bachelor’s Degree  

• Working knowledge of PC window applications 

• Ability to perform basic math sufficient to process insurance co-pays 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

• Ability to type a minimum of 30 words per minute or personal computer keyboard skills

• Customer service or hospitality experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environm