Cafe Team Member (Hawthorne)

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

Come join our team! We're looking for an enthusiastic Cafe Team Member that makes Grand Central Bakery’s vibrant cafes such wonderful spaces. Cafe Team Members are passionate about preparing and serving delicious food and drink to a community of loyal customers.

Summary: The Café Manager (CM) oversees all café operations at a single location supporting Grand Central Bakery’s mission to serve our customers delicious, authentic food made from high quality local and sustainable ingredients.  The Café Manager is key to developing the people, process, and accountability to help GCB cafés thrive. Responsibilities include recruiting, training, and development of café employees; maximizing sales; and ensuring profitability. Inspires and motivates café team members to provide exceptional products and outstanding customer service.

Rate of Pay: This position pays $16.96 plus tips (this is a part-time position, 24 hours/week or fewer).

• Tips average $7.00 - $9.00 per hour.

Supervision: This position reports to directly to the Area Café Manager or Retail Director.  

Schedule:  As a full-time, exempt employee, the Café Manager typically works 5 days a week with flexibility to adjust schedule around special projects and may be required to work extra hours and/or days on an irregular basis due to unforeseen circumstances and emergencies. In order to provide appropriate coverage for the café, the Café Manager and the Assistant Café Manager work offset schedules. The Café Manager has either Sunday and Monday or Friday and Saturday as their regularly scheduled days off (weekend) with the Assistant Cafe Manager having the other two days. Regularly scheduled weekends may not be 'split' and must be two days in a row. Integral to their team, the Café Manager balances administrative duties with time scheduled on the floor as a high functioning crew member. 

Key Competencies:

Communicativeness

High Standards

Leader Identification

Drive/Energy

Customer Orientation

Talent Development                     

Positive Impact

Composure

Problem Solving and Decision Making

Mission Focus

Organizing and Planning

Team Management

Change Agility

Essential job responsibilities: 

·         Lives our brand promise to be the best part of our customers’ day by modeling our mission, vision, and values on a daily basis while celebrating our success and identifying opportunities to continuously improve. Cultivates the love of food by displaying passion and knowledge about how our delicious products are sourced and prepared. Encourages, supports, and holds retail teams accountable to sharing this knowledge and passion with customers and coworkers.

·         Communicates to staff our brand promise to be the best part of our customer’s day and inspires the skills and passion to deliver on it. Sets the bar for helpful, knowledgeable, and friendly customer service and ensures that this standard is adhered to by all retail employees; coaches both tenured staff and new hires on the GCB 3 Steps to Giving Great customer service and other tools. Serves as a conduit for customer and employee feedback to the product team to influence menu assortment and pricing and share compliments, complaints, and suggestions. Fosters and grows strong community connections within each café neighborhood.

·         Maintains cafés by creating a warm and welcoming café experience and ensuring that displays and merchandising meet all standards. Supports maintenance and safety standards to protect customers and employees by submitting timely requests and training team members on safety protocols such as PPE, injury reporting, and knife usage. Ensures that cafés comp