Client Renewal Manager (WFH)

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global SaaS organization that delivers innovative, people-focused solutions designed to simplify expense, invoice, and travel management. With a fast-growing footprint and a mission to make work more human, they empower finance teams and employees through intuitive, policy-compliant software trusted by thousands of businesses worldwide.

About the Role

We are hiring a strategic and results-driven Renewal Manager to lead the renewals function and manage a team of Renewal Specialists. This role is critical to driving operational efficiency and ensuring successful, timely renewals that support client satisfaction and company revenue goals. The Renewal Manager will oversee daily operations, mentor team members, and serve as a key collaborator across Customer Success, Sales, and Finance teams. This position requires strong leadership capabilities, a process-oriented mindset, and a client-first approach to managing recurring business.

What you’ll do

• Own the renewal lifecycle for a portfolio of small to mid-market (and potentially enterprise) accounts, ensuring timely and successful contract closures.

• Build and execute account-specific renewal strategies in collaboration with internal stakeholders, including Customer Success Managers, Sales, Legal, and Finance.

• Engage directly with customers to communicate contract terms, discuss value realization, and manage any objections or escalations.

• Lead renewal negotiations within approved commercial frameworks, pricing policies, and discount thresholds.

• Track and manage renewal pipelines, forecasts, and key metrics using Salesforce and other business systems.

• Identify potential churn or contraction risks early, flagging them to appropriate teams and supporting retention efforts.

• Partner with Customer Success and Sales to identify opportunities for growth or expansion during the renewal cycle.

• Coach or mentor junior team members and help optimize internal renewal workflows, tools, and documentation.

• Maintain accurate and organized documentation of all renewal activities and customer touchpoints.

Requirements

What You Bring

• 5+ years of experience in customer success, renewals, or account management, including 2+ years in a people management or team leadership role within a SaaS or subscription-based business.

• Demonstrated success leading a high-performing, client-facing team in a SaaS or subscription-based business.

• Strong negotiation, communication, and conflict resolution skills.

• Deep familiarity with CRM and operational platforms, including Salesforce, Zendesk, and Gainsight.

• Data-driven with a keen ability to analyze performance trends and translate insights into action.

• Proven ability to drive cross-functional collaboration and process optimization.

• Bachelor’s degree in Business, Communications, or a related field preferred.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.