Medical Receptionist

<h1><b>Become a part of our caring community</b><br/> </h1>This Variable Staffing Pool (VSP)/as-needed position provides coverage when scheduled receptionists are out of office or when it provides additional front desk support. Center needs may vary work hours, and we do not guarantee shifts.<br/>The Medical Receptionist - VSP supports CenterWell medical offices by delivering exceptional front-desk service on a flexible, as-needed basis. You will welcome patients, answer incoming calls, schedule appointments, and assist with a variety of administrative responsibilities to help ensure smooth daily clinic operations.<p></p><p></p><p>The Medical Receptionist - VSP welcomes patients and offers administrative support within a physician practice or center. This may include the following responsibilities:</p><ul><li>Greet Patients: Welcome patients and visitors, both in person and over the phone.</li><li>Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to increase schedules.</li><li>Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.</li><li>Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.</li><li>Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.</li><li>Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.</li><li>Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.</li></ul><p></p><p>The supervisor limits decisions to defined parameters around work expectations, quality standards, priorities and timing, and supervises works closely and/or within established policies/practices and guidelines with minimal opportunity for deviation.</p><h1><br/><b>Use your skills to make an impact </b><br/> </h1><p><b>Required Qualifications</b></p><ul><li>High School Diploma or GED</li><li>1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.</li><li>Must be passionate about contributing to an organization focused on continuously improving patient experiences and care</li><li>Excellent customer service and phone etiquette</li><li>Team player with a positive attitude</li><li>Ability to multitask in a fast-paced environment</li><li>Attention to detail and highly organized</li><li>Knowledge of MS Office (Word, Excel, Outlook, Access)</li></ul><p></p><p><b>Preferred Qualifications:</b></p><ul><li>Value-based care model experience</li><li>Knowledge of Medical Terminology</li><li>Experience with EMR Systems (Electronic Medical Records)</li><li>Bilingual in English and Spanish</li></ul><p></p><p><b>Additional Information:</b></p><p>This Variable Staffing Pool (VSP)/as-needed position provides coverage when scheduled receptionists are out of office or when it provides additional front desk support. Center needs may vary work hours, and we do not guarantee shifts.</p><p></p><p>This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.</p><p></p><p></p><p> </p><p> </p><p></p><p><b>Scheduled Weekly Hours</b></p><p></p>1<p></p><p><b>Pay Range</b></p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<p><br/> </p>$38,000 - $45,800 per year<p><br/> </p><p></p><p><b>Description of Benefits</b></p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.<p></p><p></p><h1><br/><b>About Us</b><br/> </h1>About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go