Parts Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Responsible for Delivering a Superior Customer Experience to all customers we come in contact with.
•  Greet customers professionally as well as being responsive and courteous to all telephone requests
•  Ensure internal and external customers receive the correct parts in a timely manner to include follow up on all “on order” and “hold” requests.
• Record all sales (including lost sales) and/or customer transactions using the Company provided systems and tools (i.e. PFW) and guidelines
• Assist in maintaining the retail sales floor and displays to meet or exceed the dealerships standards and ensure customer satisfaction
• Take a pro-active approach to inventory control by assisting and/or reporting discrepancies
• Prepare all paperwork as required, verifying same for accuracy and completeness
• Assist in accurately receipting and unpacking parts to keep stock in proper location
• Assist in keeping the parts department clean and professional
• Mark and store parts in the stockroom according to the prearranged system
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Proactively stay current on industry and product information
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Perform all other duties as assigned by management in a professional and efficient manner

REQUIRED QUALIFICATIONS

• Outstanding customer service skills
• Understanding or previous experience in parts preferred
• Understanding of mechanical and technical terms
• Knowledge of parts operating systems preferred
• Excellent Computer skills
• Strong communication and interpersonal skills
• Ability to lift/push/pull up to 75 lbs.
• Walking or standing 90% of workday