Director, Technology Account Management (TAM)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Technology Account Management (TAM)

The Technology Account Management (TAM) role, focused on external partners, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with the customer and are responsible for the customer’s overall operational relationship with Mastercard. This specific position will work directly with customers and serve as an internal liaison with the Global Products & Solutions, Product Delivery, Solution Sales, Market Development, and Operations & Technology (O&T) teams. This TAM team member must have a high degree of business and technical expertise in all aspects of credit and debit card payments including mobile, ecommerce, MDES, EMV, and MasterPass. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas.

• Do you thrive in a fast paced customer facing environment?
• Are you passionate about payments and providing account management support Mastercard customers?
• Do you have a strong ability to collaborate cross functionally with business and technology teams?

Role

• Identify and pursue opportunities to apply Mastercard technology capabilities to Mastercard customer’s business needs through innovation and development of new capabilities.
• Collaborate with the Customer to develop and execute annual business plan and quarterly review sessions to establish, monitor and report against joint objectives.
• Identify and deliver against Customer and Mastercard business and corporate objectives, opportunities, and commitments.
• Work closely with customer to align dynamic program update and release dependencies to support new operating system features, new identification & verification methods, which would include engagement of appropriate internal business and technology resources to develop and define technical requirements. Drive definition of new operating models with this segment and institutionalize across Mastercard operations.
• Partner with Product Delivery, Solution Sales, Market Development, Global Products & Solutions, Operations & Technology, and all other functional units throughout Mastercard, to manage and/or facilitate the internal development and implementation of any new product and/or technology enhancement.
• Oversee Mastercard activity related to the technology design and implementation of Digital Partner’s projects to ensure customers’ and Mastercard’s needs are met.
• Grow and manage close working relationships with Digital Partner’s executive and decision-making level contacts.
• Review applicable Mastercard information regarding changes to Mastercard rules or products, tools, and services with knowledgeable customer contacts.
• Identify customer needs and arrange for training and communication of operational enhancements.
• Drive customer and internal staff to ensure compliance with all Mastercard technology enhancements related to digital payments to include mobile, ecommerce, MDES, EMV and MasterPass.
• Accountable for customer’s overall operations satisfaction and integration with Mastercard.

All About You

• Possess outstanding interpersonal and negotiation skills.
• Articulate and creative, adept at delivering stand up presentations.
• Ability to work effectively across all spectrums of the customer's organization as well as internally.
• Ability to grasp technology details and translate that into solutions to problems and/or to address business opportunities in the digital product space.
• Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
• Project management, implementation, technology, and operations skills required.
• Knowledge of credit and debit card operations (issuing and acquiring) with emphasis on authorizations, clearing, settlement and fraud and risk management desirable.
• Extensive account management experience.
• Must demonstrate effective leadership, teamwork, communication, and negotiation skills.
• Strong