Director of Patient Dining Services

Salary: $80,000 - $95,000 / year

Other Forms of Compensation: Annual bonus potential 

Pay Grade: 15 

 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Job Summary:

 

The Director of Patient Services is a confident, engaged, customer and patient focused leader within a large hospital setting who will lead the operations pertaining to patient dining services. The Director will have a team of 3 Patient Services Managers/Supervisors plus approximately 60 Associates and will report to the System Director of Dining Services. Generous paid time off, benefits, and annual bonus potential! Relocation assistance provided, within policy.

 

Key Responsibilities:

 

• Coordinates and implements system’s patient service programs based upon hospital's medical direction, patient population, and contract
• Ensures patient satisfaction and good public relations are achieved through the safe and efficient use of resources
• Management, education, training, and performance improvement of patient food service personnel
• Approximately 80% operations; 20% scheduling/administrative duties such as payroll, inventory, and/or ordering
• Hires, leads, directs, coaches, trains, and develops Patient Services Managers and Supervisors
• Leads all aspects of the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy
• Monitors competency, productivity and documentation accuracy of patient services managers and teams using vital tools and resources
• Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Communicates optimally with all team members, patients and families through conferences, individual consultation and committee participation
• Performs other tasks that may be assigned

 

Preferred Qualifications:

 

• Bachelor’s degree in Nutrition, Hospitality Management or related field or equivalent
• Minimum of five (5) years’ work experience with at least two (2) years in healthcare, including one (1) year in a managerial position
• Certified Dietary Manager preferred if associate does not have a degree in Nutrition or Dietetics; Registered Dietitian preferred
• ServSafe Certification is required (may be earned after hire)
• Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
• Supervisory, leadership, management and coaching skills
• Communication skills both written and verbal
• Ability to communicate on various levels to include management, client, customer and associate levels
• Financial, budgetary, accounting and computational skills
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fai