Field Engineering Specialist - Wausau, WI

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Field Engineering Specialist - Wausau, WI and surrounding areas.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:

The Roche Support Network is dedicated to providing exceptional support to customers.  As a Field Engineering Specialist:

• You will travel to customer sites and showcase your expertise in technical repair and installation for Roche assigned product lines.

• You will offer valuable service to laboratory customers in your assigned territory.

• You will provide routine technical support, on-site service, repair, and installation of Roche products.

• You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.

• You will diagnose and resolve mechanical, hardware, software, and system failures.

• You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

This is a field based role and will provide primary support for Wausau, WI and surrounding areas of Wisconsin.

This position has the possibility of up to 50% travel requirements. Weekend and holiday working hours are required on a rotating on-call schedule.

Who You Are

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience

• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking

• Successfully training or certification as defined by RD Services Leadership and policy

• Ability to travel, including some overnight travel, is required

Preferred Qualifications

• 8+ years of progressive experience, OR a Bachelor's degree in a relevant field plus 4+ years of progressive experience

• Advanced knowledge of electronics, electro-mechanical systems, and information technology

• Ability to serve as an internal technical resource that can train and mentor other FESs in the region

• Provide support after hours and on weekends and holidays as required

• Possess strong customer service skills to ensure positive customer relationships

Relocation benefits are not included for this position.

The expected salary range for this position based on the primary location of WI is $66 - $123k. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood co