Pharmacy Technician II

Position Summary

The Pharmacy Technician, under direct supervision of a pharmacist, assists with the daily provision of pharmaceutical services to Nufactor patients in accordance with state/federal/regulatory agency laws, regulations, and guidelines.

Essential Functions and Duties

• Receive and process patient orders in pharmacy information systems as per prescription and order sheet.
• Triage patient needs to assess priority and notify pharmacist as appropriate.
• Maintain current patient demographics, medication profile, laboratory results, prescription/supply information and shipping instructions in pharmacy information systems.
• Generate and maintain appropriate records related to medication distribution and dispensing including prescription refill requests.
• Dispense and reconcile durable medical equipment (DME).
• Accurately fulfill medication, supplies, and DME needs for patient orders and stage for pharmacist verification.
• Answers telephones utilizing appropriate etiquette when speaking with internal and external customers.
• Respond to routine orders/emails/phone calls accurately and independently.
• Resolve minor or common problems or discrepancies proactively and without assistance.
• Perform assigned job duties without relying on peers, manuals, or other written documents.

• Adheres specifically to all company policies and procedures, Federal and State regulations and laws.

• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance at all times.
• Understand and internalize the Company’s purpose, display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.

• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Education, Knowledge, Skills and Experience

Required Education:

• High School diploma or equivalent.

Required Knowledge:

• Must be able to demonstrate understanding of Nufactor’s medications, supplies, durable medical equipment and their uses in addition to the scope of services provided by Nufactor.
• Proficient with pharmacy terminology, abbreviations and calculations.
• Knowledge of general pharmacy dispensing requirements and federal/state regulations and laws.
• Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.

Preferred Knowledge:

• Knowledge of infusion related medication, supplies, and DME.
• Working knowledge of Joint Commission and URAC requirements and standards.

Required Skills:

• Demonstrate systematic problem-solving approach in resolving routine discrepancies such as incorrect/missing supplies on patient orders and calculating doses or hemophilia factor assays.
• Intermediate level