CRM Application Manager/ Functional Consultant - Dynamics 365 Sales & Marketing (m/w/d)

Role: CRM Application Manager / Functional Consultant - Dynamics 365 Sales & Marketing (m/f/d)

For one of our clients, we are looking for a CRM Application Manager / Functional Consultant - Dynamics 365 Sales & Marketing (m/w/d).

Your responsibilities:

• Consult, design, and optimize business processes within Microsoft Dynamics 365 Business Central across relevant modules

• Support international rollouts and multi-entity setups, including country-specific adaptations and compliance

• Conduct fit-gap analyses and derive functional and technical requirements for implementations, rollouts, and system enhancements

• Configure and customize Business Central, including workflows, roles, function settings, document layouts, and extensions

• Provide 2nd and 3rd level support for complex issues

• Develop solution concepts and specifications for further development in collaboration with internal and external developers

• Plan and facilitate workshops with business units, key users, and management to document processes and define solutions

• Support data migration efforts, including defining migration rules and performing test imports

• Conduct and manage testing, document test cases, and support business teams until final acceptance

• Support go-live activities, including cutover planning, hypercare, and stabilization

• Create user documentation, training materials, and deliver training for users, key users, and support teams

• Collaborate closely with the ERP team, system support specialists, business analysts, and external partners to ensure an optimized system landscape

We are looking for:

• Several years of hands-on experience with Microsoft Dynamics 365 Sales

• Strong understanding of end-to-end sales and CRM processes

• Experience with CRM administration, customization, and international rollouts

• Structured, independent working style and excellent communication skills

• Comfortable engaging with internal stakeholders and external service providers

• Proficiency in German and English

What’s the Recruitment Process Like at Ekkiden?

At Ekkiden, we're committed to providing a positive experience for every candidate.

Initial Call: Our recruitment team will reach out to discuss your motivations and expectations. Interviews: You'll have one or two interviews with our business managers, depending on the role you're applying for. Client Meeting: Finally, you'll have the opportunity to meet with the client.

While this is our standard process, we may make adjustments based on specific circumstances.