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Business Operations Senior Manager
FélixUnited Statesfull_timeVerifiedPosted 23 Jan 2026
About the role
About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the Role
As our Business Operations Senior Manager, you will be the architect of the "engine room" at Félix. While our strategy defines our destination, you will own the systems, daily activities, and cross-functional harmonies that actually get us there. This is a high-impact, high-visibility role reporting directly to our Co-Founder and COO, Bernardo Garcia, designed for a true problem-solver who thrives in the space between high-level vision and tactical execution.
Your mission is simple but challenging: identify friction and eliminate it. You will act as the "connective tissue" across Product, Engineering, Compliance, Growth, and other teams, ensuring that as we scale, our systems don’t just hold—they thrive. Whether you are entering a new corridor, optimizing an existing one, or implementing AI-driven compliance workflows, you will turn one-off experiments into repeatable, automated engines of growth.
Responsibilities
Bridge the gap between different departments to ensure they are working in harmony rather than in silos. In this role, your "to-do list" will change weekly, but your mission remains the same: identify friction and eliminate it.
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the Role
As our Business Operations Senior Manager, you will be the architect of the "engine room" at Félix. While our strategy defines our destination, you will own the systems, daily activities, and cross-functional harmonies that actually get us there. This is a high-impact, high-visibility role reporting directly to our Co-Founder and COO, Bernardo Garcia, designed for a true problem-solver who thrives in the space between high-level vision and tactical execution.
Your mission is simple but challenging: identify friction and eliminate it. You will act as the "connective tissue" across Product, Engineering, Compliance, Growth, and other teams, ensuring that as we scale, our systems don’t just hold—they thrive. Whether you are entering a new corridor, optimizing an existing one, or implementing AI-driven compliance workflows, you will turn one-off experiments into repeatable, automated engines of growth.
Responsibilities
Bridge the gap between different departments to ensure they are working in harmony rather than in silos. In this role, your "to-do list" will change weekly, but your mission remains the same: identify friction and eliminate it.
- Strategic Execution: Turning high-level goals or OKRs (e.g., "We want to grow 3X") into specific daily tasks and measurable KPIs.
- Strategic Initiatives: Lead high-priority "Special Projects" that don't yet have a natural home (e.g., setting up new banking partnerships, entering new corridors, or implementing new AI-driven compliance workflows).
- Ownership of business reviews: lead productive weekly and monthly meetings, as well as diagnostics and accurate dashboards to ensure everyone is on the same page.
- Process Optimization: Identifying "bottlenecks" (delays) in how work gets done and redesigning workflows to be faster and cheaper. Overseeing the end-to-end funnel performance and experience flow for the end customer.
- Organizational Scaling: Assist in headcount planning, culture-building, and ensuring our "bias for action" remains intact as the team grows. Ensure the right people and tools are assigned to the most important projects.
- Cross-Functional Glue: Acting as the "connective tissue" between teams. You’ll ensure that a product update or cross-functional project has all stakeholders involved.
- Operational Excellence: Build, document, and scale the Standard Operating Procedures (SOPs). You will turn "experiments" into "repeatable engines."
- Data-Driven Governance: Define and track the "North Star" metrics for our operations. You will b
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