Lead Director, PCW People Partner

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Lead Director, PCW People Partner role is a key leadership role within the Pharmacy & Consumer Wellness (PCW) Human Resources Strategy & Operations team, reporting directly to the Assistant Vice President, HR Advancement & Strategic Enablement.  The Lead Director will be responsible for developing the strategy and driving the creation of an integrated People Partner team that works across PCW, supporting over 220K colleagues.  The Lead Director will build and lead a team of approximately 10 People Partners who will serve as the day-to-day contact for colleagues, addressing high-volume service issues, utilize analytics to generate insights and drive data-driven decision-making, and execute a process improvement and optimization roadmap across PCW HR.

This role requires a proactive, organized individual with a strategic, continuous-improvement mindset who can build, lead and develop a high-performing team in a dynamic and transformative environment. They should embrace innovation and change and excel at collaborating across boundaries and impacting and influencing without authority. This role will partner closely with the PCW HR Leadership team, PCW HRBPs, key PCW Business leaders, and HR Centers of Excellence (COEs).

Key Job Responsibilities:

• Role Integration & Evolution:

  • Own, develop and execute the strategy for integrating the two existing People Partner teams across PCW HR within the PCW HR Strategy & Operations team

  • Oversee and optimize the PCW HR People Partner processes

  • Develop and align with executive leadership on the roadmap for the People Partner role and function

  • Determine what and how the People Partner team supports the HR and business, outlining the continued evolution of the role

• Strategic Partnerships & Service:

  • Build and foster relationships with key stakeholders across PCW HR, HR, and the business to identify key areas of opportunity for process improvement or support

  • Work as a liaison and trusted partner with Talent Acquisition, Colleague Relations, HR Analytics, Workforce Initiatives, DE&I, Legal, Benefits, CSC patient/colleague complaints, Performance management, Labor Relations, etc.

  • Ensure the team delivers exceptional customer service to leaders and managers, and resolves inquiries in a timely and professional manner

  • Proactively identify and address potential issues and trends before they escalate

• Data & Analytics:

  • Evolve the analytical capabilities of the HR team by partnering closely with HR data analytics to consult and build new tools and processes that will support efficiencies across PCW HR and the business

  • Maintain accurate and up-to-date PCW HR People Partner data sources and report out to senior leadership

  • Generate reporting and analyze data to identify trends and make data-driven decisions

  • Ensure compliance with all relevant employment laws and regulations

• Team Management:

  • Recruit, train, and develop PCW HR People Partner team members

  • Provide ongoing coaching, mentoring, and performance feedback

  • Motivate and inspire the team to achieve high levels of performance

  • Manage team schedules, workload distribution, and priorities

• Process Improvement:

  • Identify and execute on opportunities to improve efficiencies across HR and how HR supports business partners

  • Determine ways to better leverage data and analytics, reporting, different processes, partnerships, and more in order to deliver exceptional HR value

Work you will do:

• Lead the integration and centralization of the PCW People Partner teams, currently sitting across two separate teams.

• Develop the management processes, strategic roadmap, and development of the People Partner team and align on plan with key executive leaders across PCW HR.

• Collaborates with business leaders and HR leaders to underst