General Call for Virtual Producers

Position Description

EnCompass LLC is seeking Virtual Training Producers to provide detailed technical support for customized, highly-interactive virtual experiences. Producers will be expected to establish and maintain excellent relationships with partners and clients, work efficiently and effectively under pressure, be able to use good judgment in all decisions and work independently as well as in a team. Qualified applications will be reviewed on a rolling basis. On any activities for a specific country, preference will be given to consultants who reside in that country. Please note that this is a general call for consultants, and not a specific job posting.

The Virtual Training Producer will be proficient in and experienced with virtual delivery platforms such as Zoom, Webex, Google Meet, and will manage all the technical components of individual virtual trainings utilizing these conferencing platforms. This involves maintaining visual and audio system performance, providing immediate technical support to attendees and participating in ongoing training to strengthen software expertise. The producer will work directly with many EnCompass staff members, partners, and clients in the UN, U.S. Government, NGO and corporate sectors. The Virtual Training Producer can be located anywhere with a reliable, secure, high-speed internet connection. Preference for individuals located in various locations across the globe due to time zone diversity.

Position Duties and Responsibilities

Essential functions:

Manage technically advanced virtual environments

• Be highly competent and self-sufficient in all technical components of web conferencing software (like Zoom, Webex, Google Meet, etc.) in order to successfully produce sessions and assist other producers as appropriate.

• Prepare for training delivery by creating, reviewing and updating materials, attending rehearsals and confirming all necessary technical configurations.

• Manage technical support before (if needed via Tech/Audio Checks) and during training delivery by providing audio and visual support to attendees and speakers.

• Establish positive working relationships with clients, partners and consultants as well as apply professional inter-cultural awareness with all attendees

Provide in-depth notes and debrief materials to Project Manager

• Provide detailed account of meeting from technical perspective

• Draft notes of meeting to include recording

Participate in and/or contribute to ongoing training to improve expertise in software use and customer support improvement

• Attend and/or lead periodic software training with Production team

• Maintain high-level familiarity of all features needed to conduct flawless virtual deliveries

• Stay in communication with Production Community of Practice regarding schedule and timing of deliveries

• Explore new technologies and propose updates to the work of EnCompass

Position Requirements

Experience and Skills

• Minimum of five years of experience providing complex technical support

• Outstanding interpersonal skills and ability to interact with individuals at all levels

• Excellent verbal and written communications skills in English

• In addition to English, proficiency in at least one other UN official language is strongly recommended

• Experience working with organizations with an international focus is strongly recommended

• Expertise in and extensive experience with all or any of the following: Adobe Connect, Webex, Google Meet or/and Zoom software as a producer

• Significant experience delivering highly-interactive virtual learning programs, webinars, or virtual meetings

• Experience providing effective virtual customer support via phone or chat

• Experience working with multiple online applications at the same time with an ability to learn new software features quickly and effectively

• Demonstrated knowledge and competence in the features of Zoom, Webex, Google Meet, or other web conferencing tools as requested

• High familiarity of various software applications: word processing, spreadsheet, presentation, web and email applications (Microsoft Office preferred)

Management