Campus Technology Trainer

CLASSIFICATION TITLE: Technology Support Specialist II

UNION CODE: R09

TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2027. Any continuation beyond June 30, 2027 is contingent upon satisfactory performance and available funding.

FT/PT: Full-time   

PAY PLAN: 12-month   

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Step 1 $5,787 - Step 4 $6,141

• However, offer amount will be commensurate with candidate’s experience, education, skills, and training.

CSU CLASSIFICATION SALARY RANGE: $5,787 - $8,430

PAY BASIS: Monthly  

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT:

FOR PRIORITY CONSIDERATION, applications must be received by May 19, 2026; however, the position will remain open until filled.

POSITION PURPOSE: Information Technology Services (ITS) is CSU Bakersfield’s central IT organization, providing computing, infrastructure, telecommunications, and support for the university's teaching, learning, research, business, and outreach activities.

Under general supervision of the Director of Academic Technology and ITS Grants, the Campus Technology Trainer applies professional technical support knowledge to design, develop, and deliver enterprise technology training for centrally supported applications as part of the university’s Digital Transformation initiatives. Applications include AdobeSign, Common Financial System, Data Warehouses, Excel, advanced Excel (pivot) and other functions like ProCard reconciliation and Procure to Pay, etc. The position supports institutional efforts to increase effective utilization of campus technologies, improve user competency, and reduce avoidable Service Center ticket volume through proactive training and user enablement strategies.

The position also independently manages training operations, develops campus-specific instructional materials, and supports system implementation efforts to promote effective adoption and utilization of institutional software platforms. The Campus Technology Trainer provides consultative guidance to faculty, staff, and student employees on the functional use of enterprise systems, administers related training workflows and web resources, and performs functional configuration and user administration of designated platforms. The position identifies and escalates complex technical issues as appropriate while serving as a key liaison between end users, technical teams, and vendors to support service quality, accessibility compliance, and continuous improvement.

DUTIES & RESPONSIBILITIES:

Enterprise Technology Training Development & Delivery

• Independently design, develop, and deliver instructor-led, virtual synchronous, and asynchronous training to staff, faculty, and student workers for centrally supported enterprise software platforms such as AdobeSign, Common Financial System, Data Warehouse, Excel, etc.
• Facilitate a recurring schedule of training sessions (targeting a minimum of three per month), including onboarding for new users and intermediate/advanced topic offerings.
• Provide baseline operational instruction for supported enterprise applications, escalating more complex specialty, departmental, research-specific, or independently procured system needs to appropriate individuals as needed.
• Respond to real-time user questions during training sessions, demonstrating relevant advanced features (e.g., reporting functionality, workflow tools) and applying consultative teaching techniques.
• Customize vendor-provided materials into campus-specific instructional guides and reference documentation aligned with institutional workflows.
• Ensure all training materials and delivery modalities comply with CSU accessibility standards (Section 508/WCAG).
• Identify and escalate system-level configuration or technical issues beyond training scope to appropriate functional or technical staff for resolution.
• Design and deliver training on the effective use of approved AI-assisted tools for troublesh