DESKTOP SUPPORT TECHNICIAN - 71000699 1

Requisition No: 860854 

Agency: Department of Law Enforcement

Working Title: DESKTOP SUPPORT TECHNICIAN - 71000699 1

 Pay Plan: Career Service

Position Number: 71000699 

Salary:  $49,667.54 

Posting Closing Date: 09/15/2025 

Total Compensation Estimator Tool

DESKTOP SUPPORT TECHNICIAN 

INFORMATION TECHNOLOGY SERVICES

CUSTOMER SERVICE ADMINISTRATION CENTER

**Open-Competitive Opportunity**

 

POSITION SUMMARY: 

This position reports to the Data Processing Manager within the Information Technology Services (ITS) division's Customer Service Administration bureau. The incumbent in this position is responsible for designing, implementing, maintaining, and centrally managing enterprise desktop solutions in a local and wide area network environment. This position is responsible for the installation and configuration of the department’s desktop and laptop systems, agency laptop encryption, mobile phone management, desktop antivirus management, desktop/laptop imaging, and asset management. This is a full-time position Monday-Friday, with rotation On-Call. 

 

DUTIES & RESPONSIBILITIES:

Specific duties include:

• Conducting 2nd tier support such as Intune for Mobile Management, and for Computer Management, Microsoft Deployment Toolkit, Group Policy Objects administration, and Enterprise deployment applications within the Desktop Support team;
• Responsible for providing installation, implementing, maintaining and supporting distributed computer systems, including hardware, software, and communications components;
• Controlling computer functions by using programs, setting up functions, script writing software, or otherwise communicating with computer systems;
• Consulting with business area customers to determine system requirements;
• Conducting site survey evaluations to define required system components;
• Evaluating and recommending appropriate hardware, operating system software, application software;
• Editing and modifying configuration files for the distributed computer operating systems, system software, and application software and for the communication with other computers or peripheral equipment;
• Providing documentation, detailed instructions, drawings, or specifications to inform others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used; and
• Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.

 

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of distributed processing operations, procedures, and equipment;
• Knowledge of Windows 11;
• Knowledge of Microsoft Intune for computers;
• Knowledge of Microsoft Intune for mobile devices;
• Knowledge of Enterprise centrally managed desktop deployment solutions;
• Knowledge of information security best practices;
• Ability to deploy and implement enterprise desktop operating system deployment solutions. (SentinalOne, Microsoft Deployment Services);
• Ability to troubleshoot and resolve technical incidents in person and remotely;
• Ability to develop training programs related to distributed systems components;

 

BASE SALARY:

• $49,667.54

 

HOW YOU WILL GROW:

FDLE recognizes the importance of growth and success while fostering a family-oriented work environment. We encourage our members to seek opportunities for professional growth through training, team building, and mentoring. Our four Fundamental Values of Service, Integrity, Respect and Quality will guide you as you embark on a lifelong career at FDLE.

 

OUR SALARY & BENEFITS:

Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE’s pay policy. FDLE is a State of Florida Employer and offers a com