ASSISTANT DIRECTOR OF OPERATIONS, CONSTANT OBSERVATION

Salary:

Other Forms of Compensation:  

Schedule:  Full time; primarily Monday through Friday with weekend coverage as needed. Must be able to work a mix of 1st and 2nd shift. Hours of operation are 7am-9pm.

 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Job Summary

The Assistant Director of Operations will assist in managing the day to day operations of the constant observation team in a hospital setting ensuring ideal workflow and exceptional service.

Key Responsibilities:

• Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the facility
• Directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with client and the customer
• Assists to ensure client, customer satisfaction and efficient cost effective management
• Manages a team of 50 associates; leads, trains, hires, and promotes their professional growth and development
• Coordinates the tasks of the subordinate Supervisory and Management team via regular communication
• Additional duties as assigned

Qualifications:

• Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience
• At least 1-3 years of experience, preferred
• Strong work ethic, intense drive and initiative for quality and customer service
• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
• Able to communicate effectively with management team, guests and team members
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, preferred
  
  

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs