GBS Intermed Billing Associate - Sr. Asistente Administrativo

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Job Description:

Job Summary:

The individual manages COD ECM’s and assists with some COD internal inquiries. The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Mail Prep, Sorting, Processing, COD Exceptions, and Banking) are completed timely.

Responsibilities:

• Answer ECM inquiries related to COD’s and Tracers.
• Follow up with internal and external customers as needed.
• Contact customers for missing information and/or provide additional details on the resolution.
• Work with internal UPS functions and external customers to resolve issues.
• The workload must be prioritized to ensure issues are addressed on a timely basis.

Qualifications:

• Professionals in Accounting, Finance or related.
• 6 months in Customer Services experience.
• Proficient in Microsoft Office Word, and Excel
• Intermediate English (Writing B2, speaking B1).

Skills:

• Attention to detail.
• Assertive communication.
• Problem solving.
• Adaptability.

Other Details:

• Grade: 008
• Shift: Monday to Friday 6:00am – 4:00pm
• Modality: Hybrid, 2 months on site, 4 months home office. First three months at office. There are some factors that may influence on the definition of the times and spaces to work.
• Application deadline: July 19, 2024

Employee Type:
 

Permanent

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