Senior Manager-Digital Product Management (TWA)

Senior Manager-Digital Product Mgmt (TWA) : (6 month-temporary work assignment)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Our organization:

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

What you’ll be doing

Reporting to the Director of Debit Product Management, the Senior Manager Debit Product Management (Secondment) will have the exciting opportunity to be part of a key strategic priority for the GMNS business.  Supporting the development and delivery of American Express’s Debit capabilities — from concept through launch. You will help ensure that new Debit products and features are effectively designed, built, and implemented to meet customer, partner, and business needs.

This role will drive collaboration across business and technology teams, ensuring progress against priorities, alignment across functions, and readiness for deployment. You’ll be instrumental in supporting the delivery of innovative, high-quality Debit solutions.

Key Responsibilities:

• Serve as a core member of the team delivering a multi-year, cross-enterprise program that is a strategic priority for the organization.

• Support and/or Lead development of launch readiness for external communications; creation of materials, processes and support models.

• Own key components of the product construct, leading stakeholders to well-defined decisions and producing high-quality, documented business requirements ready for operationalization and/or technical build.

• Represent the Debit product across cross-functional forums, acting as a Debit advocate in discussions with partner product teams and stakeholders.

• Demonstrate a start-up mindset, proactively identifying gaps, stepping into ambiguity, and independently driving work forward with minimal oversight.

• Partner with analytics teams to define meaningful metrics for Debit

• Foster a collaborative, high-performing team environment, mentoring junior colleagues and contributing positively to team culture and shared objectives.

What the role will give you

The role holder will have the opportunity to directly contribute to the global success of American Express and our partners.

Never dull – you’ll be challenged to define the future of payments in one of the world’s largest payment businesses.

Qualifications

Relevant experience and skills:

• Entrepreneurial mindset - Ability to spot new trends and opportunities, develop a business case which others can be persuaded to support, and overcome objections and obstacles in making the vision a reality.

• Highly collaborative: Ability to collaborate, and build strong relationships with, internal a