Senior Director, Global Revenue Operations

The Calabrio Sales Operations team is looking to hire a Senior Director of Global Revenue Operations. This position will lead all of our Global Revenue Operations and Sales Operations. This position will oversee the Sales Operation teams along with being laser-focused on pipeline management. Pipeline management will be the most important cross-functional initiative we have in 2024.  This role will manage and lead the pipeline across all facets of the company, partnering with the Revenue Organization, Marketing, Product, and Partners. 

What you'll be doing:

• Manage all Global Revenue Operations
• Work with the Director of Sales Operations to build out Channel Operation support
• Partner with GTM leaders to develop strategies to enable the global sales team to scale effectively
• Collaborate with cross-functional stakeholders (Sales, Marketing, Finance, Customer Success, Product, etc) to ensure successful sales processes
• Sales owner for all sales tools, including SFDC.  Work closely with Digital Enterprise Services (IT) to support, maintain, develop, and continuously improve the adoption of the sales tech stack
• Deliver data insights, reports, and dashboards critical to understandiang performance.  This position will have high ELT visibility and be asked to present to the Board every quarter at minimum
  
  

What we're looking for:

• Excellent verbal, presentation, and communication skills, ability to align multiple stakeholders
• Proven track record of effectively interacting and collaborating with senior leadership
• Proactive problem solver with strong critical thinking skills
• Results and ction-oriented, comfortable managing multiple changing priorities in a dynamic environment
• Systems reimplantation experience, a plus

Requirements

• 6+ years in Sales Operations
• 4+ years of managing people
• 2+ years with a B2B SaaS Growth company
• Private-equity backed company experience preferred
• Deep knowledge of Sales Ops tech stack (Salesforce, Clarizon, and etc.)
• Excellent verbal, presentation, and communication skills, ability to align multiple stakeholders
• Proven track record of effectively interacting with senior leadership, proactive problem solving, and critical thinking
• Bachelor’s Degree from a top tier university.  Science / Technical major a plus.  Advanced Degree or MBA a plus
• Systems reimplementation experience a plus

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

​About Calabrio: 

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. 

Awards & Accolades:  

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualificatio