Medical Receptionist

Family First Health is seeking a Medical Receptionist for our George Street, York location. Candidates should have a working knowledge of medical terminology and be computer proficient or have the ability to learn.  As a Medical Receptionist at Family First Health, candidates should have a positive and outgoing personality with excellent customer service skills and strong organizational skills.

This position is more than just a job, it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy medical services and care. The Medical Receptionist position will play a large role in that. If this sounds a like a good fit, we would love to hear from you. 

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and registers patients collecting, within athenahealth, accurate demographic, insurance information, and first time Self Declare for the reduced fee program in accordance with established policies and procedures.
• Maintains confidentiality of medical information and assists patients by delivering excellent customer service while ensuring problem resolution.
• Reviews and prints provider schedules for the following day. 
• Prepares for next day appointments by reviewing and arranging documents for the following: patient demographics, insurance information, necessary forms and performs pre-visit eligibility tasks.
• Schedules patient appointments within established scheduling guidelines. 
• Staffs the front desk and works with other staff to ensure full coverage of all responsibilities. 
• Answers telephones, routes callers, takes messages, and provides routine information to callers. 
• Performs various tasks related to end of day and reconciliation of cash drawers. 
• Maximizes collections at time of service to patients. 
• Researches billing related questions and problems for patients, with assistance of the billing department. 
• Demonstrates a working knowledge of health insurances and payer types. 
• Processes and classifies documents in the clinical inbox in athenahealth.
• Schedules and reschedules appointments in the workflow dashboard in athenahealth, following established scheduling guidelines. 
• Collects, sorts, and distributes mail for the offices.
• Processes forms and documents received from patients within a timely manner. 
• Follows release of information process, preparing paper charts for HealthPort representatives as needed.
• Complies with all HIPAA rules and regulations. 
• Documents patient complaints and incidents as necessary.
• Attends and actively participates in departmental/organizational meetings as required.    
• Performs all other duties as assigned. 

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma or GED, or any equivalent combination of training and experience

• Knowledge of computer software applications (Microsoft Office Applications, others)

• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accuratel