International Field Service Representative

THE COMPANY

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons. 

Silvus StreamCaster ™ radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International, Federal, State, and Local Law Enforcement agencies, all the way to the Superbowl, Grammys, and industry-leading drone, robot, and other unmanned systems manufacturers. 

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled and creative thinking individuals. If you are looking for a fulfilling experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.

THE OPPORTUNITY

Silvus is looking for a full-time International Field Service Representative (FSR) to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi- antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development.

The International Field Service Representative (FSR) reports to our Principal Sales Engineer. The position is full-time and remote, with desired home-base locations in and around somewhere within the EU or UK.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion. 

ROLE AND RESPONSIBILITIES

• Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.

REQUIRED QUALIFICATIONS

• High School Diploma or GED is required.
• Minimum 1 year of experience as an FSR or equivalent.
• Minimum 3 years in, or supporting, Ministry of Defense tactical communications with a focus on data networks and radios.
• Ability to successfully pass a background check.
• Excellent organizational skills and attention to detail.
• Good written and verbal communication skills.
• Proficiency with TCP/IP protocol and networking is a must.
• Travel up to 75% of the time and work on-site at the customer's location.
• Willingness to travel to potential conflict areas in support of radios.

NOTE - Employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Proficiency with RF instruments such as signal generators and spectrum analyzers.
• Experience with operating and testing IP radios/modems is a huge plus.
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies is a huge plus.
• Proficiency with programming languages such as C/C++.
• Experience as an FSR or equivalent.
• Familiarity with Linux.
• Preferred Military background.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Occasional exposure to heat, cold, and allergens while performing tests and/or demonstrations in the field.
• Lift up to 50 lbs. of equipment for setup of demos and testing.

COMPENSATION

The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate’s experience and qualifications.

US Pay Range