Field Applications Scientist 2

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Watch to learn first-hand from our employees what it's like to work in genomics at Illumina.

Position Summary:  

Our company is a leading provider of advanced genomic solutions, dedicated to driving breakthrough discoveries and applications in the field of bioinformatics. We specialize in developing cutting-edge genomic technologies that enable researchers and institutions to explore and understand genetic variation, gene expression patterns, and disease mechanisms. As a Bioinformatics Field Application Scientist, you will play a crucial role in supporting our customers in their genomic research projects, assisting them in maximizing the utilization of our solutions, and ensuring their success in generating meaningful insights.

As a Bioinformatics Field Application Scientist, you will serve as a subject matter expert and play a key role in building relationships with our customers in the genomic field. You will work closely with cross-functional teams, including sales, product management, and research and development, to deliver exceptional customer support and drive the adoption of our bioinformatics solutions. Your primary responsibility will be to provide technical expertise and guidance to customers in utilizing our genomic platforms and software tools. You will also contribute to the development and validation of new bioinformatics capabilities and applications.

This position partners with customers to provide technical training, troubleshooting, and complaint resolution and serve as a scientific consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction. 

This position requires a deep understanding of biological data analysis, data management, and the ability to effectively communicate complex scientific concepts to diverse stakeholders. As a Bioinformatics Field Application Scientist, it will be crucial to stay up to date with the latest advancements in bioinformatics and genomics, and to apply this knowledge to solve customer challenges. Overall, the Bioinformatics Field Application Scientist is a critical role that demands expertise in bioinformatics, exceptional communication and problem-solving skills, and the ability to collaborate effectively with diverse stakeholders to drive customer success and contribute to the growth of the organization.

This role requires troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across territory Service and Support teams, Marketing, Sales, Customer Service, and Quality organizations. 

Responsibilities:  

• Coordinate new installations, including facility inspections and instrument validation. 
• Answer questions on customer lab and experimental design, workflow best practices, and data storage and analysis. 
• Conduct on-site customer trainings on cornerstone Illumina microarray, Next-Generation Sequencing, library preparation, bioinformatics, consumables, or related products. 
• Troubleshoot customer complaints related to biochemistry, assay or experimental design, software, instruments, or user's technical skill. Escalate to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort. 
• Provide advice and support to customers in the field of bioinformatics, with a focus on genomics data analysis, next-generation sequencing (NGS) data analysis, and high-throughput data management. 
• Collaborate with customers to understand their technical requirements and provide solutions to address their scientific challenges and maximize the use of bioinformatics tools and platforms. This may include providing training, troubleshooting, and on-site support. 
• Present software demonstrations and custom product training.  
• Maintain proficiency in the company's bioinformatics analysis products.  
• Analyze customer data and sup