Customer Service Apprentice NCCHS

Contract Type: Fixed Term for 15 months

Working Hours: 37 Hours

Worker Type: Office based with some Hybrid working 

Salary: Age-related national minimum wage

Location: Harvey Road, Bilborough, Nottingham, NG8 3BB

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. 

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham.  So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

The successful candidate will gain an insight into the industry by undertaking a Level 2 Customer Service Apprenticeship whilst carrying out work across the department. 

We are looking for candidates who demonstrate commitment to learning new skills, who can use their initiative in challenging situations, identifying creative ways to solve problems and who can communicate with colleagues and customers alike.

About You

The ideal candidate will have:

• Experience of working in a team and individually.
• The ability to demonstrate effective literacy and numeracy.
• Understanding of and ability to use computers and relevant software.
• The ability to communicate effectively with customers and colleagues, through face-to-face, written and telephone contact.
• The ability to work effectively under pressure and organise and prioritise work to meet deadlines.

You can find the job description for this post here: jd-apprentice-customer-service-l2.pdf (nottinghamcity.gov.uk)

When will my apprenticeship start? 

You will need to be available to commence your apprenticeship in January 2025 

Entry requirements

• You will need to be able to provide evidence of Maths and English qualifications at grade C/5 or above on request - Please ensure you specify these grades in your CV/ supporting statement 
• Successful candidates must be committed to attend college either in person or via online learning to obtain the Customer service level 2 apprenticeship
• You will need to be a minimum of 16 years old by August 31 2024. There is no upper age limit

At Nottingham City Council we believe that work is what you do, not where you do it.  We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

How do I apply?

When completing the application form you will be required to upload a CV and a personal statement of no more than 500 words outlining ‘why you would make a great Customer Service Apprentice.'

At Nottingham City Council we believe that work is what you do, not where you do it.  We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact the Rec