Technology & Business Systems Service Manager

Position Title & Department:

 Technology & Business Systems Service Manager; Auxiliary Administration Posting #

5388

Department Description:

The Division of Student Affairs is committed to grounding our policies, programs, and procedures in inclusive excellence. In alignment with our Catholic mission, we strive to foster a welcoming environment where the dignity of all students, staff, faculty, and administrators is respected and embraced. We recognize that achieving inclusive excellence is an ongoing journey requiring continual education, accountability, and collaboration. All members of the Division are expected to actively engage in this work.

University Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The Technology & Business System Service Manager is responsible for overseeing and managing technology systems within Auxiliary Services and across the Division of Student Affairs. This position ensures the smooth operation, integration, and performance of business-critical systems by serving as a bridge between technical and non-technical stakeholders. The role includes researching and recommending technology solutions, coordinating system upgrades and integrations, managing vendor relationships, troubleshooting system issues, and developing user-focused service strategies and best practices. This position also ensures secure access, system reliability, and continuous performance improvements, while aligning IT systems with divisional and institutional goals.  Other duties as assigned.

Duties and Responsibilities:

Research and Development 

• Research, propose, and implement innovative business technologies to improve services across Auxiliary Services and Student Affairs (e.g., Housing, Dining Services, Torero Store, Campus Card Office, POS systems, AV systems, Print/Mail Shop, Catering Software, CBORD suite).
• Manage and coordinate integration and data synchronization between systems and other university departments.
• Collaborate with stakeholders to support timely upgrades and implementations.
• Lead and mentor technology users; ensure alignment of new technologies and business solutions with departmental goals.
• Work with internal teams and vendors to develop customized KPI reporting tools.
• Serve as project manager for the implementation of new software solutions across the division.

System Management and Administration

• Oversee and maintain security protocols and access permissions across systems.
• Manage vendor relationships, including contract negotiations and resource planning for technology initiatives.
• Identify opportunities for process and systems improvements; implement best practices to improve efficiency and user experience.
• Monitor for security risks and vulnerabilities; develop mitigation strategies to ensure data and system integrity.
• Analyze performance data, generate reports, and identify trends and root causes of issues.
• Ensure optimal system response times and maximum uptime for all core systems and peripherals.
• Overseeing the PCI compliance and training across the organization.

Troubleshooting and Repairs 

• Lead troubleshooting efforts for system-related issues and provide resolution support.
• Diagnose and troubleshoot equipment-relayed problems as n