Pool Attendant Lead/Supervisor

At Holiday Inn Club Vacations, we believe in strengthening families and creating memorable experiences that bring people together. We look for team members who demonstrate courage, caring, and creativity to help us become the most loved brand in family travel.

If you’re passionate about hospitality, thrive in a team-oriented environment, and take pride in creating safe, enjoyable spaces for our guests — we want to hear from you.

The Pool Attendant Supervisor is responsible for ensuring a safe, clean, and enjoyable pool environment for all guests. This includes supervising pool attendants, monitoring pool and deck activity, and enforcing safety and cleanliness standards while delivering excellent guest service.

COMPANY BENEFITS

• Matching 401(k)
• Growth & Development opportunities
• Comprehensive Medical, Dental & Vision coverage
• Paid Time Off
• Employee Assistance Program (EAP)
• Travel discounts & FREE vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education

ESSENTIAL FUNCTIONS AND TASKS

• Supervise pool attendants and oversee daily pool operations to ensure a safe and enjoyable guest experience.
• Assign team members to stations, train new attendants, and provide coverage or breaks when needed
• Actively engage with guests, providing helpful information and promoting resort amenities and services.
• Monitor pool and deck areas, correcting unsafe behaviors in a positive, professional manner
• Enforce all pool, deck, and slide safety rules consistently and courteously.
• Perform daily inspections of pool areas, slides, and equipment to ensure operational safety and cleanliness.
• Maintain cleanliness of decks, chairs, tables, umbrellas, and other poolside areas.
• Respond quickly and effectively to emergencies, providing first aid or CPR as needed.
• Maintain up-to-date CPR, First Aid, and water safety certifications; participate in regular in-service and safety training.
• Use proper personal protective equipment when handling potentially infectious materials.
• Complete all required reports and documentation accurately and legibly.

QUALIFICATIONS

• Effective verbal communication in English (required for safety and operational communication).
• Strong swimming skills and demonstrated water competency.
• Current CPR, First Aid, and Deep-Water Safety certifications (training available on-site if needed).
• Minimum of 3 months of pool attendant or related experience.
• Positive, professional demeanor with the ability to lead and motivate a team.
• Willingness to perform other related duties as requested by management.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Water safety, guest service or custodial experience preferred
• Must be at least 18 with a valid Driver License.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

#ZRHMS01