Branch Manager II - Johnson City

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
Empower FCU Core Values: Fairness, Integrity & Honesty
Empower FCU Strategic Pillars:
• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community
Empower Federal Credit Union offers excellent benefits including...
Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.


Role:
The Branch Manager is an enthusiastic and people-oriented leader who oversees operations at one of our Credit Union locations. The primary focus of the Branch Manager is to cultivate a positive and engaging work environment for the branch team, ensuring their well-being, belonging, and growth while maintaining operational excellence. The Branch Manager leads the team in delivering exceptional service to our members, ensuring smooth operations and adherence to policies, and meeting business and performance goals.

The annual salary range for this position is: $73,486.81-110,230.21

Essential Functions & Responsibilities:
30% Team Leadership & Employee Development:
- Cultivate a culture of belonging, teamwork, collaboration, and continuous improvement.
- Manage and develop branch staff, ensuring a highly motivated, well-trained, and engaged team.
- Foster an inclusive environment while serving a diverse membership population.
- Promote a consultative, proactive product culture that focuses on member growth and exceptional service.
- Collaborate with Human Resources, the Market Manager, and the VP on employee management functions, including hiring, termination, and development plans.
- Conduct monthly one-on-one sessions, provide ongoing coaching, and monitor individual and branch performance to set goals.
- Address employee concerns, promote open communication, and act as a bridge between staff and senior management.
- Monitor employee feedback and performance metrics to identify areas for improvement and recognize achievements.

20% Member Service & Operational Excellence:
- Deliver products and services in a manner that adds value to the member experience.
- Ensure branch staff are proficient in using systems and equipment for all functions (e.g., Teller, Financial Service Representative, Assistant Branch Managers).
- Monitor member service levels and ensure they are consistently met.
- Step in as needed to assist with member service or team support, ensuring high standards of service.
- Support the team by answering questions and addressing concerns to ensure daily operations run smoothly.

20% Sales & Business Development:
- Engage with members to identify referral and sales opportunities across all business lines.
- Conduct sales and service calls to existing members and potential members/Select Employer Groups.
- Work with staff to meet established sales and referral goals.
- Engage in Business/Community Development activities to grow brand recognition and increase membership.
- Coach staff on product offerings, ensuring alignment with member needs.
- Resolve escalated member concerns to foster strong relationships.

15% Operational & Compliance Oversight:
- Maintain operational excellence with a focus on service quality and minimizing risk.
- Ensure adherence to branch and Credit Union policies, procedures, and compliance standards.
- Review operational performance reports to ensure adherence to set standards.
- Regularly assess lending and quality control reports and adjust operations as needed.
- Ensure staff are familiar with audit and regulatory requirements.

10% Communication & Implementation of Changes:
- Stay informed of changes to policy, procedure, and regulations, and implement necessary adjustments at the branch.
- Collaborate with