Exchange Coordinator - Mercedes-Benz Raleigh

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Mercedes-Benz of Raleigh has an outstanding opportunity for a Vehicle Exchange Coordinator to join their team and the Holman Family!  

Job Duties: 

• Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity/desire for potential trade. 

• Assesses customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle. 

• Identify and qualify potential trade-in vehicles by assessing the condition of customers’ current vehicles. 

• Present trade-in offers based on the customer’s vehicle history and current market value. 

• Encourage customers to consider upgrading to a new or used vehicle from the dealership. 

• Communicate customer preferences and trade in appraisals to the sales management for assignment to sales consultant. 

• Update customer records and trade-in data within the dealership’s customer relationship management (CRM) system. 

• Attends/completes required training and department meetings. 

• Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive. 

• Address any customer concerns or questions related to vehicle trade-ins or exchanges. 

• Perform all other duties and special projects as assigned 

Education and/or Training: 

• High School diploma or GED; previous sales experience and college degree preferred. 

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) 

• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc. 

Relevant Work Experience: 

• Prior sales / customer service experience is preferred. 

• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department 

• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security 

#LI-JB1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, e