Senior Program Operations Specialist

Company Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.
Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.
Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Job Description

Job Responsibilities:

• Triage and respond to inbound partner inquiries (case management) 

• Monitor partner adherence to program compliance and oversee internal and external communications with key stakeholders 

• Manage partner onboarding communications 

• Review new partner account setup to ensure accuracy 

• Update account and user setup when program enrollment changes 

• Oversee legal requirements including agreement amendments, processing of mergers/acquisitions, rebrands, and partner terminations 

• Manage the administration of partner facing communications as needed, including webinars, monthly newsletter submissions, community posts, the oversight of respective calendars, and upload of posts/assets as needed 

• Write draft copy for communications as needed in support of key stakeholders 

• Proof partner facing newsletters prior to release 

• Review and maintain data integrity in CRM periodically 

• Support Partner Programs and Strategy team with event planning and logistics management 

• Support Programs team as needed on various team projects 

Qualifications

Qualifications: 

• Understanding of a SaaS business and related operations 

• Knowledge of relational databases and operating within (Salesforce, CRM, etc) 

• Familiarity with channel programs 

• Ability to use formulas and other tools in Excel to prepare data sets for analysis 

• Aptitude to identify or modify processes to drive efficiency as the business grows 

• Ability to apply critical and out of the box thinking to solve moderately complex business problems 

• Written and verbal English communication skills for internal and external communication with key stakeholders and partners 

• Ability to respond gracefully to challenging inbound communications 

• Use of PowerPoint as a medium to convey thoughts to internal and external stakeholders 

• Ability to present to internal stakeholders confidently 

• Effective time management to meet SLAs in a fast-paced environment 

• Requires minimal instructions on new tasks 

• Applies good judgment and understands when the business requires a sense of urgency 

• Ability to work independently and manage multiple tasks simultaneously 

• Capacity to learn and apply new concepts, technologies rapidly 

• Ability to work effectively within a globally distributed team environment and coordinate with cross-functional teams 

• Ability to adapt to changing requirements in a fast-paced environment 

Additional Information

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively t