Account Director

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Account Director to support account(s) focused on companies with large infrastructure projects. The successful candidate will be able to develop and maintain customer relationships across large complex organizations and drive sales of end user connectivity, metro and national backbone solutions, and IP solutions. 

The Account Director is responsible for achieving sales and revenue growth and sustainability targets through consistent account management activities as well as developing new contacts within assigned customer account(s). Meet monthly, quarterly, and annual sales and renewal goals set by the leadership team through aggressive prospecting, relationship building, and selling. A demonstrated ability to succeed in an autonomous environment is key to this role.

The ideal candidate has a strong understanding of telecom Infrastructure solutions focused on carrier access, metro & national network topology, with the ability to work on large, complex deals applying a consultative and trusted advisor approach. 

Location: This remote role will consider applicants that currently reside in the continental United States.
  
Responsibilities: 

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches. 

• Present proposals and manage customers through the sales process. 

• Attain high Net Promoter Score results based on excellent customer support in the sales process. 

• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new business. 

• Apply knowledge of customers, industry, and services to achieve revenue objectives. 

• Work with the current Sales team to develop account strategy, solution design, and relationship management on targeted accounts. 

• Manage high volume of work while maintaining a high degree of responsiveness. 

• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools. 

• Provide accurate and timely forecasts of sales opportunities. 

• Develop and maintain records of customer activity for reporting of sales and forecasts. 

• Provide accurate and timely information to management. 

• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.