VN-US10-2026-060 - Senior Project Associate (TLP Repayment)

Introduction

This position is open to "Internal, Separated Staff, and External Applicants”

Job Identification (Reference Number): VN-US10-2026-060
Position Title: Senior Project Associate (TLP Repayment)
Duty Station City: Washington D.C. 
Duty Station Country: United States of America 
Grade & Salary: G5 (USD 7,718.17 Monthly)
Contract Type: One Year Fixed Term
Vacancy Type: Vacancy Notice 
Initial duration: 12 months 

IOM provides comprehensive support to the USRAP, including case processing, migration health assessments, cultural orientation training, organized transportation, and administration of the travel loan and collections program. The Department of Mobility Pathways and Inclusion (MPI), through the Resettlement and Movement Management Division (RMM), holds organizational responsibility for providing direction, oversight, and guidance to IOM’s worldwide support for all resettlement programs.   

​​Under the direct supervision of the Senior TLP Associate and the overall supervision of the Head of USRAP TLP, the incumbent is responsible for contacting TLP Participants ("migrants holding TLP accounts") for all matters related to any outstanding debt or paid in full loan, guided by IOM’s principles, while following applicable federal, state, and regulatory guidelines and laws.

Responsibilities and Accountabilities

• Supervise a team of up to 7 staff undertaking Travel Loan repayments under the Contact Center pillar.
• Provide training and guidance to other team members on the use of the systems associated with TLP repayment operations.
• Support team members by coaching, following up and responding to complex cases as needed by the team.

• Through oversight of quality check (QC) measures, ensure staff members are adhering to appropriate scripts, following all SOPs and complying with federal and state laws as well as Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA)

• Performs various skip tracing techniques to locate right parties to negotiate payment arrangements. 
• Update the Collect! with new information, record all contact results or dispositions, as well as take down any relevant notes about the contact and place them into the case notes section of the LMS.
• Support the National TLP Repayment Officer for any technical support needed from the Collect! service provider.
• Assist in processing incoming payments directly received from Participants or re-directed by the lockbox facility.
• Undertake duty travel as required and delegated to participate in meetings, trainings and other programme activities.

• Flexibility to work outside standard business hours as needed to provide supervision and support for team members working on shifts.Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct  and relevant data protection rules. 

• Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners. 

• Perform other related duties as assigned 

Required Qualifications and Experience

EDUCATION

• Bachelor’s degree with four years of relevant professional experience; or
• Secondary education with six years of relevant professional experience.

EXPERIENCE

• ​​Demonstrated experience with staff supervision (strongly advantageous). 

• ​