Strategic Account Manager (SAM)

Company Description

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

With an already leading position our future aspirations are high as we strongly believe there is significant further potential to expand our position and offering in the market especially with our strategic accounts by developing even closer relationships and contribute to their business success in a more strategic way.

Job Description

On this journey the SAM will play a strategic and vital role in unlocking INFICON potential and in achieving the company’s long term strategic goals. The SAM will be responsible for managing the relationship with one of INFICONs strategic and most important customers.

As a SAM for this specific role your overall responsibility is to orchestrate all interactions and development with our customer, MICRON, with a long-term business (P&L) view and enabling delivery of consistent, predictable and repeatable business results towards 2030 – and beyond.

About the Customer - Micron

Micron is a key player in the Memory Chips industry, positioned as one of the leading suppliers. The company foresees significant growth, particularly with the rise of AI and other emerging technologies. The recent CHIPS act has contributed to expanding Micron's presence in the United States, with additional fab space in Boise and plans for new factories in Syracuse, NY.

The majority of the R&D activities for DRAM and NAND take place at the Boise site, while some DRAM development occurs in Japan. Once the development process is completed, it moves to High Volume Manufacturing (HVM) sites in Japan, Taiwan, and Singapore. Notably, the Taiwan site serves as a major production facility for DRAM, while NAND production is centered in Singapore. This global strategy allows Micron to efficiently produce and supply memory chips to meet the demands of various markets.

Main activities and responsibilities

As a SAM your overall responsibility is to orchestrate all interactions and development with the customer, MICRON, where the main activities and responsibilities are:

• Leadership: Strategic Account Management
  • Understand the customers business, their market and organizational needs.
  • Define long-term bold account aspiration and strategy, set short term goals to drive impact.
  • Create and maintain and execute the strategic account plan, updated when relevant with input from the SA Team.
  • Conduct regular account coordination activities with the INFICON strategic account team and other important INFICON stakeholders.
  • Review the global strategic account plan with the executive sponsor and senior management to continuously align with overall INFICON strategy.

• Growth: Scouting for/capturing opportunities
  • Early identification of global growth opportunities from all potential revenue streams at the account including expanding our share of wallet, creating new applications, services, consumables and new business areas.
  • Support the local sales and application teams following the customer’s buying cycle.
  • Coach and provide input to opportunity plans owned by local Sales Managers
  • Drive towards aligning customer and INFICON R&D roadmaps and establishing integrated partnerships across functions from the beginning to end of the product cycle.
  • Facilitate early entry into new application areas and fab locations within this account.

• Communication & Information
  • Drive our agenda and strategy on a continuous and proactive level. Create and set the narrative that moves forward the account strategy.
  • Ensure the relevant customer buying center members know the business impact of INFICON’s latest solutions (e.g., innovation roadmap sharing, modular design, new supplier partners…) and facilitate similar sharing from customer to INF