Customer Insights Manager

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

As a Customer Insights Manager at Deel, you’ll bring compelling customers and competitors insights to the table (from internal and external sources). Based on it, you’ll deliver effective recommendations and materials, enabling:

• Sales to close more deals

• Customer Success to reduce customer churn

• Marketing to refine messaging and GTM strategy

• Product to understand how competitors’ products compare

You’ll own the process right the way through from conducting primary and secondary research, to analyzing the intel you’ve gathered, and working cross-functionally to make an impact, educating multiple teams on how to best position our solutions.

Responsibilities include:

• Develop in-depth knowledge and get effective insights of Deel’s customers, competition and market opportunities through research and analytics;

• Conduct on-demand industry and customer vertical research.

• Keep Deel’s ICPs and segmentation updated.

• Leverage insights to develop and update compelling marketing and sales materials.

• Collaborate in product launches working closely with Product Marketing Managers to create digestible, well-sourced, and actionable sales collateral that speak to specific pain points, messaging, or use cases.

• Own the competitive intelligence platform (Klue), continuously monitoring competitors, keeping battlecards updated, and measuring success.

• Own the Win/Loss program, tracking and measuring competitive win rate and the overall revenue impact in achieving KPIs.

• Advice on marketing and sales tactics to help position us to win more customers.

Tools you’ll be using:

• Google suite

• Salesforce

• Looker

• Hubspot

• Gong

• Figma

• Klue

Skills: 

• Strong communication and presentation skills: Skilled presentation creator to convey insights supported by data;

• Ability to identify impactul insights and patterns from large amounts of data

• Ability to conduct thorough research

• Collaborative approach

• Tech-savvy/technical acumen - Understand how to use software fast

• Critical and strategic thinking

• Project management

What’s needed:

• Experience in B2B Software company, preferrably well-known and experiencing fast growth, so the person can cope with a very fast-paced environment

• Have 3+ years of experience in a customer insghts or competitive insights role

• Have excellent verbal and written communication with the ability to translate technical features into training, documentation, and presentations

• Collaboration skills to build trusting relationships

• Be action-oriented, capable of multi-tasking well, and able to thrive in a dynamic team environment. 

• Strong analytical and research skills working with both qualitative and quantitative data.

Total Rewards

Our workforce deserves