HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

Position Summary

HackerOne is looking for a Technical Engagement Manager to join our team and help some of our largest customers run their hacker-powered security assessments. This role entails the comprehensive management of HackerOne Assessment (Pentests) projects, including interfacing with clients and leading internal initiatives to bolster HackerOne Assessments' capabilities. As a Technical Engagement Manager, you are the owner of end-to-end delivery of HackerOne Assessment engagements. You will work closely with customers to scope, plan, source, schedule, and report on security assessment engagements. You will be passionate and open to learning about strategic business decision-making, and support the creation of security testing standards to expand the capabilities of HackerOne Assessments. 

This is a technical delivery role inside the Customer Success department and reports directly into the Manager, Technical Engagements.

What You Will Do

• You will be responsible for running a number of individual, concurrent engagements, including HackerOne Pentests, HackerOne Challenges, Code Security Audits (CSA), and more.

• Support the scoping of technical engagements based on customer and testing needs.

• Present technical findings and vulnerability details to customers’ business stakeholders.

• Support and develop testing program plans for HackerOne technical engagements that align with customer goals and drive desired outcomes and results.

• Represent HackerOne’s Assessment delivery process and methodologies to customers’ business leaders and executives.

• Build relationships with key stakeholders at HackerOne and within customer organizations. 

• Work with H1 Community and Senior peers to source engagements from an extensive and growing network of world-class security talent.

• Work independently to manage multiple customer engagements, as well as contributing to internal projects to make process and efficiency improvements for the Assessments program.

• Ensuring quality and technical accuracy for all customer deliverables produced during an engagement.

• Keep precise and succinct records of customer activities in the defined tooling to assist the responsibilities of Customer Success Managers (CSM) and other customer-facing positions.

• Effectively manage communication between pentesters and client stakeholders.

Minimum Qualifications  

• 3+ years information security industry experience in penetration testing or similar security assessment work.

• 2+ years in a customer-facing role in cybersecurity.

• A passionate expert in cybersecurity, including security testing specializations and expertise.

• Comfortable working cross functionally with the common goal of customer value driving interactions.

• Expertise and familiarity with various penetration testing methodologies. For example, the OWASP methodologies and the PTES.

• Possess an energy for change and default to action vs. inaction with a growth mindset.

• The ability to communicate vulnerabilities and technical concepts to all audiences, including non-technical individuals.

• Motivation to achieve company wide OKRs and KPIs with ownership of results.

• Must be based remotely in US. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment.

Preferred Qualifications

• A background in ethical hacking on bug bounty programs or in pentesting.

• Offensive security certifications from Offsec and SANS/GIAC.

• Public contributions to and/or achievements in the security community (CVE