Senior Network Operations Specialist

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Senior Network Operations Specialist

Job Profile Title

Network Specialist Senior

Job Description Summary

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.

ISC’s 300-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress.

ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.

Learn more about us by visiting https://www.isc.upenn.edu/about on www.linkedin.com/company/penn-information-systems-computing/.

Reporting to the Senior Information Technology Manager, the Senior Network Operations Specialist works under general direction in the ISC Technology Services (TS) Enterprise Command Center (ECC) to oversee the daily operational health, availability, and resiliency of the University's enterprise network infrastructure, including wired and wireless networking, voice, video, and related critical network services. This role provides advanced technical leadership by monitoring and resolving complex network incidents, coordinating maintenance and infrastructure changes, supporting operational platforms, and serving as a subject matter expert for enterprise networking technologies and business-critical applications. The position collaborates closely with internal technical teams, vendors, and stakeholders to improve service reliability, maintain accurate network documentation and operational data, and drive continuous process improvements while mentoring colleagues and promoting knowledge sharing. The Senior Network Operations Specialist also participates in a 24x7 on-call rotation, supporting planned maintenance, emergency response, and critical University operations to ensure the continuity of mission-critical network services.

Job Description

Job Responsibilities:

• Monitor, maintain, and support the operational health and availability of Penn's enterprise network infrastructure.

• Coordin