About the job

This dual-hat role combines strategic digital business partnering with CRM system management. The position is responsible for driving digital transformation, providing strategic consultation and overseeing the evolution of critical CRM systems within Sanofi's commercial operations and Omnichannel ecosystem.

Key Responsibilities

Digital Business Partnering :

• Provide strategic digital consultation across Business Units (xBU) in the GSA region, leveraging Sanofi's comprehensive digital portfolio to drive innovation and efficiency.

• Spearhead digital transformation initiatives, with a focus on AI integration and organizational upskilling, to enhance Sanofi's competitive edge in the pharmaceutical landscape.

• Design and facilitate tailored workshops and training programs to boost digital capabilities across the organization, ensuring Sanofi remains at the forefront of digital health advancements.

• Conduct in-depth analysis of business processes to identify and capitalize on opportunities for digital optimization, aligning with Sanofi's global digital strategy.

• Develop and implement innovative digital strategies to enhance commercial effectiveness, improve patient outcomes, and drive business growth across the GSA region.

• Foster strong partnerships with cross-functional teams, including GTMC & Digital, to champion digital innovation and drive adoption of cutting-edge solutions throughout Sanofi's value chain.

• Collaborate with global digital teams to ensure local initiatives are aligned with Sanofi's overarching digital transformation goals and contribute to the company's mission of empowering lives through healthcare innovation.

1CRM Business Analyst - Commerce GSA:

• Drive the strategic evolution of the Veeva CRM system, ensuring alignment with business needs and technological advancements

• Oversee system performance and adoption, focusing on maximizing user engagement and value delivery

• Lead the implementation and adoption of IVA, eConsent, and driving innovation in customer engagement by ensuring compliance with Service Level Agreements (SLAs) and lead incident resolution processes in collaboration with GTMC

• Coordinate cross-functional efforts to integrate CRM within the broader Omnichannel ecosystem

• Spearhead initiatives to enhance data quality and system interoperability

• Collaborate with global teams to align local CRM strategies with global digital transformation goals.

Additional Responsibilities:

• Identify and analyze business needs, coordinating between stakeholder groups to deliver efficient, quality service

• Provide consultative support on business-led technology initiatives

• Proactively monitor industry, functional, and technology trends

• Work with Digital and Business stakeholders to elicit high-level requirements and capture business needs

• Engage with stakeholders to influence project decisions and assess risks of various solutions

• Promote architectural consistency and usability standards

• Identify opportunities for business-led delivery and coach employees on technology utilization

• Leverage data to identify patterns and form conclusions that may challenge conventional wisdom

• Provide strategic partnering for Commercial, Marketing, or Data & Analytics domains

• Ensure full compliance with local laws, regulations, and company policies

• Support internal/external audits and implement initiatives to address audit findings

• Collaborate with PODs and Programs to develop strategies and roadmaps aligned with Digital goals

• Leverage expertise from Centers of Excellence to ensure adoption of standard solutions

• Lead global or local implementations requiring high local team engagement (e.g., Omni-Channel, CRM, MDM)

• Monitor SLA levels of services provided to Markets in collaboration with Global Service teams

About you

Experience:

• 5+ years of experience in Veeva CRM and pharmaceutical industry

• Experience in digital transformation initiatives

• Experience in leading workshops and training sessions

Soft and technical skills:

• Advanced database knowledge (SQL, SOQL)

• Strong project management skills

• Excellent presentation and communication skills

• Proficienc