Human and Organizational Performance Program Manager

Argonne National Laboratory is seeking a HOP Program Manager to lead its Human and Organizational Performance (HOP) Program. This role is part of the Work Planning and Control (WPC) team and will report to the Work Planning and Control Manager. The HOP Program Manager will work closely with the WPC team to roll out and sustain HOP principles, ensure disciplined operations, and support adherence to work planning and control processes across the Laboratory.

In this role, you will collaborate with individual contributors, frontline supervisors, division directors, and other senior leaders to support them in identifying and developing organizational and process improvements necessary to reduce the occurrence and impact of errors. You will also assist the Laboratory in utilizing "learning teams" to gather feedback from workers, pinpoint areas for improvement, and implement significant enhancements to organizational culture.

Additionally, the HOP Program Manager will engage in work planning reviews, safety reviews, and pre- and post-job briefings to ensure compliance with work planning and control processes. They will also provide feedback to enhance the reviews and briefings, promoting consistency in their implementation.

Key Responsibilities

• Serve as a key member of the WPC team, supporting the rollout and sustained implementation of HOP principles and disciplined operations in coordination with the WPC Manager.
• Develop and implement policies and procedures that govern means and methods by which latent organizational weaknesses can be mitigated, and HOP error management tools can be applied.
• Assist functional area managers and advise directorate and facility managers on the integration of HOP principles and tools within their organizations.
• Design, develop, and implement employee-led learning teams to gather feedback from workers and identify opportunities for organizational improvements.
• Assist with the design, development, and implementation of employee-led learning teams that can be applied by all directorates.
• Analyze, design, develop, and implement a HOP training program for various levels of employees.
• Oversee the training, coaching, mentoring, and effectiveness of HOP Practitioners.
• Participate in audits and assessments designed to monitor and improve the implementation of HOP principles at Argonne.
• Participate in work planning reviews, pre-and-post job briefings to provide feedback for improvement on the application of HOP principles and identify lessons learned.
• Support work planning and control processes by ensuring adherence to established procedures and providing feedback to improve compliance, processes, and effectiveness.
• Develop and monitor metrics, analyze trends, and prepare reports for senior management to inform strategic decision-making and demonstrate the impact of HOP initiatives on the Laboratory’s overall performance.

Position Requirements

• Bachelor’s degree in an engineering, science, psychology, organizational behavior, safety, or other related technical field, or equivalent combination of education and related technical experience.
• At least 6 years of experience working at a high-hazard/high -risk facilities/campus environment or experience leading and/or implementing HOP programs.
• Knowledge of environmental, health and safety standards, programs and hazard identification, analysis, and control methods.
• Ability to manage multiple competing priorities and apply project management principles to organize, coordinate, and accomplish work.
• Advanced problem-solving, conflict resolution, persuasion, negotiation, and consensus-building skills.
• Excellent verbal and written communication, facilitation, collaboration, and presentation skills.
• Advanced facilitation skills necessary to lead multi-disciplinary teams of technical experts.
• Demonstrated ability to influence behavior and drive change to institutionalize effective work planning and control across the Laboratory.
• Skilled in generating and maintaining successful and effective working relationships with a broad cross-section of management, technical, and administrative personnel.
• Ability to model Argonne’s core values of impact, safety, respect, integrity, and teamwork.

Preferred Qualifications

• Experience leading or implementing Human and Organizational Performance (HOP) programs at a DOE lab or similar high-risk environment.
• Experience designing and implementing employee-led learning teams to gather feedback and drive cultural improvements.
• Familiarity with advanced operational learning methodologies, including learning from incidents and normal work.
• Experience conducting audits and assessments to monitor and improve the implementation