Regional Operations Manager

Pay: $95K/YR to $105K/YR DOE
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

The Operations Manager is responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Project Managers and Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

Essential Functions

· Possess deep knowledge of the operation at each site (contract, scope of work, building type, client nuances, local market conditions)

· Be responsible for the delivery and execution of all contracted janitorial services within the region

· Build long-term sustainable partnerships with the client at each location

· Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client

· Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)

· Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider

· Review financial performance regularly to forecast spend and course correct when necessary

· Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget

· Work directly with client and internal teams to ensure billing and collections are processed in a timely manner

· Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives

· Prepare and develop financial and operational reports weekly and monthly

· Work closely with project managers to develop their operational knowledge and management capabilities

· Make sure all onsite employees have clear job assignments, roles and responsibilities

· Develop site specific performance standards and ensure portfolio wide standards are being met

· Proactively create consistent and effective operational processes and see them through to implementation

· Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues

· Drive and promote a strong safety culture; reinforce ABM and client safety programs

· Ensure each site is conducting formal quality checks and inspections according to plan

· Continuously monitor the overall performance of each site and make appropriate changes to improve performance

· Up-sell additional services and tag jobs above and beyond contractual agreements

· Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products)

· Understand and comply with ABM policies and procedures

· Job duties may be modified at any time

Minimum Requirements

· Bachelor’s degree preferred or equivalent military experience

· Minimum of 5-7 years of management experience

· Minimum of 5-7 years in facility services or building management (multi-site locations preferred)

· Experience in warehouse, distribution center or manufacturing environments is a plus

· Previous custodial experience desired

· Able to travel by car weekly to sites within region

· Extended travel outside of region (10%)

· Excellent organizational skills and attention to detail

· Proficient in Microsoft Office

· Must have working knowledge of OSHA safety standards and regulations

· Must maintain a valid State issued driver’s license

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.   ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a