Technology Product Director, Patient Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Multi-Family Technology Product & Platform Management

Job Category:

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson and Johnson is recruiting for a Technology Product Director, Patient Experience. This position’s primary location will be Titusville, NJ with occasional domestic travel primarily in the NJ, PA area.

At J&J Innovative Medicine, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating diseases of our time. And we pursue the most promising science, wherever it might be found.

Our J&J Innovative Medicine Technology promise is to create a future where disease is a thing of the past by unlocking the power of people, technology, and insights. Do you want to be part of this mission? This role is a critical leadership role in driving us to achieve this promise!

Every patient’s healthcare experience is unique and shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients and their caregivers, the decision to start or stop treatment is overwhelming. Janssen recognizes this and is passionate about experiences that are personalized, helpful, and hopeful. We believe technology can be key to supporting patients in their journeys!

The position will partner closely with our Patient Engagement and Customer Solutions (PECS) organization to own the program implementation and platform management of the J&J withMe Patient ecosystem. The role will enable vision definition and delivery of solutions for patient service experiences across therapeutic areas. This role will engage across multiple functions to deliver a vision for next generation services.

Responsibilities:

• Lead and manage the Salesforce Multi Cloud implementation across workstreams ensuring on time completion while practicing agile methodologies.
• Ensure integration across the Patient Experience Product roadmaps to amplify business outcomes.
• Establish and advance business relationships to support the future advancement of the Patient Experience aligned with business priorities and process improvements.
• Facilitate clear communication and provide regular updates on build progression while leading a cross-functional team and encouraging a collaborative team dynamic.
• Define and measure business value realization throughout the product lifecycle, incorporating external benchmarks and result driven product performance.
• Structure and lead strategic technology collaborations and contracts with vendors to ensure high-value partnerships and services.

Qualifications

 Required

Education & Experience

A BS/BA degree is required.

10+ years of career experience with Technology. Minimum 5+ years in Life Sciences.

Key Experience & Skills

• Experience delivering large scale programs from concept through delivery and operations is required.
• Life sciences or healthcare demonstrable experience is required.
• Familiarity with Patient Support Services and/or Hub Service Management in the Healthcare industry is highly preferred.
• 2+ years of people management experience is preferred.
• Excellent verbal and written communication skills, with outstanding interpersonal skills are required.
• The ab