Senior Product Manager (IT Operations)

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

The Senior Product Manager (IT Operations) defines and delivers the strategy for all employee-facing hardware and software. You will own the vision and roadmap for workplace solutions—including Microsoft 365, collaboration tools, VDI/cloud workstations, AV/meeting experiences, and smart space technologies—ensuring the end-to-end ecosystem is secure, productive, and aligned with evolving business needs, especially in hybrid and remote environments. You will combine strategic planning with hands-on execution, champion user needs, and lead cross-functional teams and vendors to deliver measurable business outcomes.

Duties/Responsibilities

• Define the product vision and strategy for the modern workplace ecosystem (Microsoft 365, collaboration tools, VDI/cloud workstations, smart spaces).

• Develop and maintain a multi-horizon product roadmap aligned with business objectives and user needs.

• Conduct continuous user and market research on hybrid work trends and competitive solutions to inform prioritization.

• Own the end-to-end product lifecycle and backlog management, delivering iterative improvements and measurable outcomes.

• Lead cross-functional teams (engineering, UX, IT operations, security, HR, facilities/real estate) to deliver integrated “single pane of glass” experiences.

• Select, implement, and manage vendors/partners, including contracts, SLAs, and ensuring interoperability across the ecosystem.

• Ensure quality, security, privacy, and compliance; embed secure-by-design and zero-trust principles in workplace solutions.

• Drive change management, communications, training, and support readiness to maximize adoption and minimize disruption.

• Define, track, and report KPIs/OKRs; instrument telemetry and run experiments to optimize user experience and operational efficiency.

• Manage stakeholders and communicate effectively, translating business needs for technical teams and technical details for non-technical audiences.

Education and/or Experience

• Bachelor's degree (or equivalent work experience) required

• 5+ years of product management or closely related experience in enterprise IT, SaaS, or workplace technology.

• Track record of shipping and scaling employee-facing products in large or complex organizations.

• Experience leading cross-functional programs and managing vendors/partners.

• Experience with ITSM/ITIL processes and tools (e.g., ServiceNow).

• Experience with Microsoft 365 at enterprise scale, VDI platforms, room systems and AV, IoT sensors, and space management tools.

• Familiarity with agile practices and product discovery techniques.

Required Skills/Abilities

• Demonstrated ability to connect workplace technology decisions to business outcomes such as productivity, employee experience, operational efficiency, and cost optimization.

• Expertise in building ROI models, total cost of ownership analyses, and investment proposals to prioritize and justify initiatives.

• Strong understanding of modern workplace platforms a