Assistant General Manager

ASSISTANT GENERAL MANAGER JOB SUMMARY

The Assistant General Manager is responsible for ensuring the overall success of the Company by supporting the General Manager in: (1) creating sales opportunities and promotions; (2) effective marketing of the restaurant to the general public; (3) ensuring the operations exceed our customers’ service standards and expectations; (4) effectively managing employee relations to promote high employee morale and a motivated workforce; (5) conforming to all regulatory and legal compliance obligations; (6) managing cost of goods, operating supply costs and labor costs; and (7) performing other duties as assigned by the general manager and executive management team.

ASSISTANT GENERAL MANAGER ESSENTIAL DUTIES & RESPONSIBILITIES 

• Set examples and standards for management team members regarding performance expectations, professionalism, floor and operational awareness, employee relations and trustworthiness as necessary to be a successful manager at the Company
• Professionally administer each and every operational department and effectively oversee a large number of employees, including, but is not limited to, accomplishing restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations, planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures
• Establish restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates
• Exhibit knowledge of all accounting, financial and cash management procedures for the Company; do annual forecasts and budgets, and be able to analyze variances from forecasts and initiate corrective action;  proactively implement systems to maximize profit without compromising the concept integrity; understand all cash handling procedures and controls, audit functions, accounts payable, accounts receivable, or any other bookkeeper function, including all aspects of POS system related to such functions
• Exhibit a full knowledge of the details of all payroll and accounting functions, and knowledge regarding the fixing of timekeeping problems and payroll problems
• Attract patrons by developing and implementing marketing, advertising, public and community relations programs, evaluating program results, identifying, and tracking changing demands
• Control purchases and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing, and evaluating usage reports, analyzing variances, and taking corrective actions
• Maintain operations by implementing policies and standard operating procedures, implementing production, productivity, quality, and patron-service standards, determining, and implementing system improvements
• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, and building relationships with preferred patrons
• Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing ServSafe and other sanitation standards and procedures, complying with health and legal regulations, maintaining security systems
• Strictly enforce and comply with all regulatory, employment, wage and hour, and other legal compliance policies and procedures associated with the restaurant business

ASSISTANT GENERAL MANAGER SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

• Knowledge of Teamwork and Toast POS system
• Experience in developing budgets, decision making, process improvement, and strategic planning
• Quality focus
• Ability to read, write and speak the English language to interact with customers, the public and employees
• Proficient verbal communication skills
• Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment
• Strong interpersonal skills to provide overall guest satisfaction and be able to manage a large and diverse employee workforce, and be able to maintain staff moral
• Knowledge of proper food handling requirements
• Knowledge of bar and kitchen items
• Must have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.

QUALIFICATION STANDARDS

Education

• High School Diploma or GED equivalent required
• College degree preferred

Experience

• Minimum of five years’ experience in a fast-pac