SBHC Coordinator-Fairfield County & Shoreline

Job Description Summary:

Job Description:

The School-Based Health Coordinator is responsible for providing consistent, expedient and quality customer service to both internal staff members, external patients, and community partners in support of our school based health center program. The Coordinator will actively complete tasks to enhance the customer experience and build relationships in the region(s) they support.  The Coordinator will assist the Regional Manager with maintaining and establishing School-Based locations. This position will be responsible for the operational stability of the region including, but not limited to, supporting Medical, Behavioral Health and Dental clinical staff, School-Based clinical accreditation support, patient enrollment, scheduling and engaging in outreach initiatives, patient follow-up, ordering and maintaining inventory, and insurance verification.

ROLE AND RESPONSIBILITIES

• Completes centralized tasks as defined by Regional Program Manager
  • Own the task from beginning to end
  • Ensure accuracy while maintaining timeliness of completion
  • Manage log of all activities to track timelines and progress
  • Data entry, record keeping, and reporting
  • Establish and maintain a community resource directory

PROVIDE CLINCIAL SUPPORT

• Monitor SBHC voicemail line on a daily basis, includes email group
• Visit schools to pick up enrollment forms/flyers or drop off supplies as needed
• Schedule appointments for clinical staff (medical/behavioral health/dental)
• Facilitate telehealth appointments via TytoCare or Zoom platforms, if applicable
• Greet patients, parents, school faculty and staff
• Escort patients to room; accurately obtains chief complaint/reason for visit and documents appropriately in electronic medical record
• Supporting the provision of clinical care. Ensures adequate level of clinical supplies and materials through on-going monitoring of clinical inventory and timely re-stocking.
• Supports communication among clinical team members by accurately taking phone messages and relaying them in a timely manner.
• Maintains universal precautions within the clinical setting at all times.
• Serves as member of the safety team.
• Coordinate equipment transports with CHC Facilities Department
• Schedule equipment maintenance in time for expiration dates

ENROLLMENT

• Ensure enrollment process is working efficiently following the Enrollment Process Playbook
  • SBHC Dashboard is updated and maintained throughout school year
  • Identify uninsured and underinsured patients and refer to Access to Care to obtain health insurance coverage
• Monitor communication systems (phone, email, database systems) in a timely manner
• Distribute enrollment flyers to school contacts and ensure the flyers are distributed to students/parents

OUTREACH

•  Engaging with school staff for outreach opportunities during or after school hours, to include possible weekends and school vacations
• To include but not limited to scheduling events, attending the events, ordering supplies/flyers, and tracking engagement at the events
• Maintain inventory of outreach totes
• Update marketing materials
  • Keep SBHC1.com/CHC1.com updated with new information
  • Provide schools marketing materials and find or update areas in the school to promote services
  • Assist with texting campaigns to patients and families
• Monthly outreach initiatives. Populate Outreach calendar to track events throughout the department, using outreach event template

CLINICAL ACCREDDIDATION (Licensure)

• Work with the Manager of Clinical Accreditation to complete CTDHP license applications for new and renewing locations within region(s); track license expiration dates in Licensure spreadsheet
• Obtain yearly Fire Marshal certificates for new and renewing locations within region; track expiration dates using Licensure spreadsheet
• Responsible for licensing in all disciplines
• ‘Order licensure supplies, including but limited to signage and medical supplies. Ensure supplies have made it to the designated site(s)

OTHER

• Meets with Regional Managers and coordinator staff regularly to discuss operational issues, problem solve, and team build
• Schedule appointments over summer for back to school physicals at designated SBHC locations
• Manage creation and distribution of regular reporting and support ad-hoc requests
• Manage requests for follow-up/issues from regional sites and work to resolution
• Insure accuracy of billing information and minimize losses within the region
• Assist teams with scanning